Troubleshooting Val Announcements - Avaya Communication Manager Administrator's Manual

Managing Announcements

Troubleshooting VAL Announcements

Troubleshooting VAL Announcements
If a working announcement file is deleted via FTP, the next attempt to play the announcement fails, and
the system adds a software event to the Denial Events Log. You can view this log to see if the
announcement has been deleted, and to see if other events have occurred related to announcements.
Viewing the Denial Events Log
To view the Denial Events Log:
1
At the SAT, type display events and press
The Events Report screen appears. This input screen helps you focus the report on events of a
certain type or from a certain time period.
Figure 43: Event Report screen (display events)
display events
The following options control which events will be displayed.
2
In the
Category
3
You can further limit the report by setting the Interval field to one of the following selections
(select from the help list or type the first letter):
•
all
•
month
•
day
•
hour
•
minute
4
Press
ENTER
The Events Report screen appears.
396
EVENT REPORT
EVENT CATEGORY
Category: denial
REPORT PERIOD
Interval: ___ From: __/__/__:__ To: __/__/__:__
SEARCH OPTIONS
Vector Number: ___
Event Type: _____
field, select or type denial.
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November 2003