Reset Shift Call - Avaya Communication Manager Administrator's Manual

Reset Shift Call

Reset Shift Call allows users to redial a local or private network call by pressing a single digit.
Communication Manager plays reset shift dial tone on busy calls if:
•
A station or attendant originates a call
•
The dialed endpoint is in the dial plan and is one of the following types:
•
Extension (local or UDP)
•
Prefixed extension (local or UDP)
•
AAR
•
The destination is on the same media server or switch as the originator, or is connected via an
ISDN trunk to the originating server
When the caller hears reset shift dial tone, they can press a single digit that replaces the last digit of the
originally-dialed destination and the call transfers to the new destination. This feature is useful, for
example, where extensions are assigned sequentially to functional organizations.
The originator and destination of the call both must be connected to Avaya Communication Manager. In
DCS or QSIG environments, both must be on the same DCS or QSIG networks, but do not need to be
connected to the same server runningCommunication Manager.
Interactions
•
Automatic Alternate Routing (AAR)
If a user dials the AAR feature access code followed by destination digits to place a call and the
destination is busy, reset shift dial tones is heard. If the user then dials a new destination last digit,
a new call is placed and the display updates as if the AAR feature access code, followed by the
new destination, was dialed originally.
•
Bridged Call Appearance
If set A has a bridged appearance on set B, and both users A and B are off-hook on that bridged
appearance, and set A calls set C, and set C is busy, both A and B hear reset shift dial tone. If set
B then presses a single digit, the digit is ignored and both A and B continue to hear reset shift dial
tone. Set A must dial the new destination last digit.
•
Distributed Communications System (DCS)
Reset shift call works in a DCS network over ISDN trunks. DCS+ and QSIG networks always
support reset shift calls.
•
Forwarding
If the called destination is forwarded to station A and station A is busy, Communication Manager
applies reset shift dial tone.
If a user dials to a forwarded set and then gets reset shift dial tone, and enters a digit, the number
dialed by the reset shift call feature is 1 digit off from the original user-dialed number, not the
forwarded-to number.
•
Hot Line Service
If a station set user with hot line service reaches a busy endpoint, the user hears busy tone and not
reset shift dial tone.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Reset Shift Call
1649