Avaya Communication Manager Administrator's Manual page 904

Screen Reference
Hunt Group
Figure 201: Hunt Group screen when Queue and Vector are y
change hunt-group x
Supervisor Extension: ____
Controlling Adjunct: ____
VuStats Objective: ____
Timed ACW Interval (sec): ___
Multiple Call Handling: _____________
AAS
Appears when the
Valid
entries
y/n
Acceptable Service Level (sec)
Appears if the ACD
VuStats to report a percentage of calls that were answered within the specified time. This entry is also
used by the CentreVu® Advocate Service Objective feature.
Valid entries
0 through 9999 seconds
Adjunct CTI Link
Appears when the
ASAI CTI Link. This field cannot be blank.
904
Skill?
AAS? _
Measured: internal
Forced Entry of Stroke Counts or Call Work Codes? _
field is y.
ACD
Usage
Enter y if this hunt group is to serve as an Auto-Available Split.
field is y and the Measured
Usage
Enter the number of seconds within which
calls to this hunt group should be answered.
field is y and the
ACD Controlling Adjunct
Administrator's Guide for Avaya Communication Manager
HUNT GROUP
Expected Call Handling Time (sec): ___
Acceptable Service Level (sec):
Redirect on No Answer (rings): ___
field is internal or both. This allows BCMS and/or
field is asai or adjlk. Enter the appropriate
Page 2 of X
Redirect to VDN: _____
November 2003