Avaya Communication Manager Administrator's Manual page 1423

Covering-user options
For specific Call Coverage needs, the following options are available to phone users:
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Consult
Allows the covering user, by first pressing the Transfer button and then the Consult button, to call
the principal (called party) for private consultation. These two actions place the caller on hold and
establish a connection between the principal and the covering user. If the principal wishes, the
covering user can complete the conference and add the calling party to the conversation.
Similarly, the call can be transferred to the principal. Consult calls use the Simulated Bridged
Appearance maintained on the call, if there is one. If not, the Consult call seizes any idle call
appearance. If there is no idle call appearance, the Consult call is denied.
•
Coverage Callback
Allows a covering user, by pressing the Cover Callback button, to leave a message for the
principal to call the calling party. Coverage Callback uses Implied Principal Addressing to infer
both extensions so that the covering user does not have to dial either the principal's or the caller's
number. The caller must be an internal caller. The principal receives no indication that the
covering user handled the call.
Alternatively, if the covering user presses the Leave Word Calling button, a "call me" message is
left for the principal. The principal calls the covering user to get the message. This method is used
when an external call is received or when an internal caller wants to leave a message but is not
available for a return call.
•
Coverage Answer Group
A Coverage Answer Group can have up to eight members. When a call is redirected to a Coverage
Answer Group, all phones in the group ring simultaneously. Anyone in the group can answer the
call. Note that a bridged appearance of a coverage answer group member does not ring when calls
cover to the group. A Coverage Answer Group member already handling a group call is rung
when another call is redirected to that Coverage Answer Group. If a Coverage Answer Group
member is also a member of another Coverage Answer Group, he or she can also receive calls for
the other group. A second call directed to a Coverage Answer Group lights a Coverage Incoming
Call Identification (ICI) lamp, if administered.
•
Coverage Incoming Call Identification
A Coverage ICI button can be assigned to multiappearance phone users without a display in a
Coverage Answer Group.
The Coverage ICI status lamp identifies a call incoming to that Coverage Answer Group. If a
Coverage Answer Group is assigned to more than one Call Coverage path, the path number
cannot be identified. Likewise, if a given path is assigned to more than one principal, the
individual principals cannot be identified. To provide unique path and principal identification, you
must establish a unique path for each principal and a unique Coverage Answer Group to be
included in the path. A second coverage call takes control of the Coverage ICI lamp and does not
return control to the previous call when the second call is released.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Call coverage
1423