Avaya Communication Manager Administrator's Manual page 1393

Originating on a bridged appearance and dialing the call pickup FAC is interpreted as an
attempt to pick up a call from the primary telephone's call pickup group.
A bridging user can use Call Pickup to pick up a call that is alerting at a bridged
appearance, instead of selecting the bridged appearance button. This causes the call at the
primary telephone and all bridged appearances of the call to be dropped.
If the bridging user has appearances of numerous single-line (primary) telephones (for
example, sales, service, and warehouse), and it is not desired that the calls be answered by
anyone other than the primary telephone user or the bridging users, the bridging user(s)
should not be assigned to a pick up group.
— Multiappearance telephones
If a telephone receives ringing on a bridged call appearance, the incoming call can be
picked up by members of that telephone's call pickup group. This causes all bridged call
appearances to be dropped. Calls ringing at a primary telephone can be picked up by
members of the telephone's call pickup group. However, if the primary telephone and the
bridging user's primary telephone are not in the same call pickup group, the bridging user
cannot pick up calls to other members of the primary telephone's call pickup group.
Originating on a bridged appearance and dialing the call pickup FAC is interpreted as an
attempt to pick up a call from the primary telephone's call pickup group.
A bridging user can use Call Pickup to pick up a call that is alerting at a bridged
appearance, instead of selecting the bridged appearance button. This causes the call to
terminate on the bridging user's primary extension button, and the primary telephone and
all bridged appearances of the call are dropped.
If the bridging user has appearances of numerous telephones (for example, sales, service,
and warehouse), and it is not desired that the calls be answered by anyone other than the
telephone user or the bridging users, the bridging users should not be assigned to a pick up
group.
A telephone with zero primary call appearances can be assigned to a call pickup group.
•
Call Waiting Termination (single-line telephones only)
Call Waiting Termination applies only to an active call on the primary telephone that has no one
else bridged on. If one or more bridging users are active on a call, call waiting calls are denied
whether or not the primary user is also off-hook on the call. A bridging user can bridge onto a call
with the primary user if there is also a call waiting.
•
Class of Restriction (multiappearance telephone users only)
The COR assigned to a telephone's primary extension also applies to calls originated from a
bridged call appearance.
•
Conference — Attendant, Conference
— Single-line telephones
A bridged call cannot be conferenced if more than one user is active on that call. This is
because the bridging user has no access to the call after the primary telephone user places
the call on soft hold, and the primary telephone user has no access to the bridging user's
call appearance used for conference/transfer attempts.
If a bridging user is active on a bridged call and the primary analog telephone user
attempts a conference, the attempt is ignored. The same is true if an analog bridging user
attempts a conference when the primary telephone user and another bridging user is active
on a call.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Bridged call appearance
1393