Avaya Communication Manager Administrator's Manual page 897

ACD
Indicates whether Automatic Call distribution is used. This field cannot be set to y if, on the
System-Parameters Customer-Options screen, the
Valid entries
y
n
Calls Warning Threshold
Appears if the Queue
the queue status (feature buttons assigned on agents phones) and the optional Auxiliary Queue Call
Warning Threshold lamp assigned to the split/skill. These lamps are lighted steadily when at least one
call is in queue and the threshold has not yet been reached.
Valid entries
1-999 and must be less than or
equal to the queue length or
blank
(Calls Warning) Extension
Appears if the Queue
are X. An extension is needed when an X is placed in
the Terminal Translation Initialization (TTI) feature to assign a port to this extension from the port itself.
Once
Calls Warning Port
then the extension is removed and considered unassigned.
Valid entries
Administrator's Guide for Avaya Communication Manager
November 2003
Usage
The hunt group will function as an ACD split/skill. AUDIX hunt
groups can function as ACD splits/skills.
This feature is not desired, even if, on the
Customer-Options screen, the
is assigned as an ACD split/skill, the hunt group members serve as
ACD agents. The agents in this split/skill must log in to receive
ACD split/skill calls. If this hunt group is on a remote server
running Communication Manager and using the AUDIX in a DCS
feature, then enter n.
field is y. Enter the number of calls that can be queued before the System flashes
Usage
This field must not be left blank if Calls Warning
Port is assigned a port number.
field is y and when the Calling Warning Port
is assigned a valid port (either via TTI or the change hunt-group command),
Usage
Enter an unassigned extension. This field may not be blank.
ACD field is n.
System-Parameters
field is y. When the hunt group
ACD
and the Time Warning Port
. This extension can be used by
Calls Warning Port
Screen Reference
Hunt Group
fields
897