Avaya Communication Manager Administrator's Manual page 910

Screen Reference
Hunt Group
Supervisor Extension
Appears if the
ACD
Valid entries
Timed ACW Interval (sec)
When a value is entered in this field, an agent in auto-in work mode who receives an ACD call from this
hunt group is placed automatically into After Call Work (ACW) when the call drops. Enter the number of
seconds the agent should remain in ACW following the call. When the administered time is over, the
agent automatically becomes available. Timed ACW cannot be administered if the hunt group is adjunct
controlled, is an AUDIX Message Center, or is an auto-available split. The
appears if, on the System Parameters Customer-Options screen, the
Hunt Group screen, the
Valid entries
or
1-9999
blank
VuStats Objective
Enter a numerical user-defined objective. An objective is a split or skill goal for the call. This could be an
agent objective such as a specific number of calls handled or an average talk time. The objective could
also be a percent within the service level. The objective appears on the VuStats display and allows agents
and supervisors to compare the current performance against the value of the objective for the split or skill.
You can use this value in a customized VuStats display format if, on the VuStats display format screen,
the
Object Type
Appears if, on the System-Parameters Customer-Options screen, the
field is either internal or both and, on the Hunt Group screen, the
Measured
Valid entries
0-99999
910
field is y.
Usage
Enter the extension number (cannot be a VDN number) of the ACD
split/skill supervisor that agents will reach when using the Assist
feature
field is y.
ACD
Usage
The number of seconds the agent should remain in ACW following
the call.
field is either agent, agent-extension, or split.
Usage
Enter a split or skill objective.
Administrator's Guide for Avaya Communication Manager
Timed ACW Interval
Timed ACW field is y and, on the
VuStats field is y and the
field is y.
ACD
November 2003
field