Avaya Communication Manager Administrator's Manual page 1565

PMS/INTUITY Link Integration
PMS/INTUITY Link Integration allows the following PMS administrative messages to tandem through
Communication Manager to the INTUITY Lodging adjunct. This eliminates the need for the
INTUITY-to-PMS voice messaging link. This does not remove the need for the INTUITY-to-PMS call
accounting link.
•
Check-in
•
Check-out
•
Room-data-image (database synchronization)
•
Modify (guest-information)
•
Add/Remote Text/Fax Notification Message (message-waiting status)
•
Transfer/Merge Mailbox (room change/swap)
When the messaging link is down and the PMS/Communication Manager link is up, the Communication
Manager buffer holds up to 100 PMS messages. The server updates the INTUITY Lodging adjunct once
the link is up. If the buffer overflows before the link is up, the database resync among
PMS/Communication Manager/INTUITY initiates by demand or by a routine database update from
PMS.
Considerations
•
You can use Leave Word Calling (LWC) or Integrated Message Center Service for the hospital or
hotel/motel staff and Message Waiting Notification for guests/patients. However, if you do not
use Message Waiting Notification, Integrated Message Center Service is used for both.
•
Do not remove an extension while the PMS link is active.
•
Normal-protocol mode allows extensions of up to four digits. Transparent/ASCII-protocol mode
allows extensions of up to five digits.
•
When save translations is done when transparent/ASCII-protocol mode is active, station names
with client-room COS save as blank and coverage paths save as the default coverage path for
client rooms.
•
The PMS link may not work correctly when multiple p-extensions have the same leading digit
and adjacent lengths. For example, 3 and 4 p-extensions with the same leading digit may cause
problems. The same applies to 4 and 5, and 5 and 6.
•
A room extension may begin with 0 only if the PMS sends a prefix digit or a fixed number of
digits.
Interactions
•
Attendant Console or Front Desk Terminal
Activate Controlled Restriction, Check-In/Check-Out, and Message Waiting Notification at an
attendant console or a front-desk phone with console permission. The attendant console receives
visual notification of the status of the PMS link between the system and the PMS.
•
AUDIX Interface
Message lamps activated by this feature cannot deactivate with feature buttons or with feature
messages from the PMS.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Hospitality features
1565