Troubleshooting - Avaya Communication Manager Administrator's Manual

Managing MultiMedia Calling
Enhanced Mode MM Complex
•
Remote Access
Communication Manager does not prevent Enhanced multimedia complexes from attempting to
use remote access. However, these endpoints will most likely not be able to dial the necessary
codes.
•
Station Hunting
Multimedia calls to Enhanced mode complex voice stations that have an extension administered
in the hunt-to-station field hunt based on established hunting criteria. If the hunt-to-station is also
an Enhanced mode complex station, a multimedia call will result when the call is answered.
•
Terminating Extension Groups
A multimedia call to a TEG may be answered by any member of the TEG. If the member
answering the call is an Enhanced mode complex station, a multimedia call will result.
•
Telephone Display
Display information for calls to or from an Enhanced multimedia complex contains the display
information associated with the voice station.

Troubleshooting

If one channel of a 2 B-channel call goes down, your choices are to continue with reduced transmission
quality, or to hang up the call and start over. It is not possible to re-establish the second channel while the
call is still active.
If you cannot share data with others, it may be that both parties do not have the same endpoint software.
This is true for some data collaboration, but most whiteboard and file transfer software implementations
are compatible.
Monitoring MMCH
This section briefly discusses some of the commands you can use to monitor multimedia complexes and
conferences. The Maintenance manual for your Avaya server may discuss some of these commands and
their output in more detail.
Action Objects
display station
data module
list mmi
measurements
multimedia
status attendant
conference
conference
conference
data module
station
trunk
esm
300
Qualifier
xxxxx (extension)
xxxxx (extension)
multimedia-interface
voice-conditioner
esm
endpoints ['print' or 'schedule']
h.320-stations ['print' or 'schedule']
xxxx (console number)
all
xxx (conference ID)
xxx (conference ID) endpoint (endpoint ID)
xxxxx (extension)
xxxxx (extension)
(group number or group number/member number)
Administrator's Guide for Avaya Communication Manager
November 2003