Remote Access - Avaya Communication Manager Administrator's Manual

Remote Access

Remote Access permits authorized callers to access the system via the public network from remote
locations and then use its features and services. The Remote Access caller must use a touch-tone phone or
equivalent equipment. Since the system does not have access to the calling (outside) number, Ringback
Queuing and Automatic Callback cannot be used on a Remote Access call. Also, any feature requiring
recall dial tone (for example, Hold and Transfer) cannot be accessed remotely.
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SECURITY ALERT:
properly administered by the customer, enables the customer to minimize the ability of
unauthorized persons to gain access to the network. It is the customer's responsibility to
take the appropriate steps to properly implement the features, evaluate and administer the
various restriction levels, protect access codes, and distribute them only to individuals
who have been advised of the sensitive nature of the access information. Each authorized
user should be instructed on the proper use and handling of access codes.
In rare instances, unauthorized individuals make connections to the telecommunications
network through use of remote-access features. In such an event, applicable tariffs require
that the customer pay all network charges for traffic. Avaya cannot be responsible for such
charges, and does not make any allowance or give any credit for charges that result from
unauthorized access.
Detailed description
Remote Access provides you with access to the system and its features from the public network. This
allows you to make business calls from home or use Recorded Telephone Dictation Access to dictate a
letter. If authorized, you can also access system features from any on-site extension.
With Remote Access, you can dial into the system using DID, CO, FX, or 800 Service trunks. When a
call comes in on a trunk group dedicated to Remote Access, the system routes the call to the Remote
Access extension you have assigned. If DID is provided and the Remote Access extension is within the
range of numbers that can be accessed by DID, Remote Access is accessed through DID.
Upon access to the feature, you hear system dial tone. If you have administered your system to require a
barrier code or authorization code, the system requires you to enter it now. When you enter the required
codes, the system generates dial tone. You can now place local or long-distance calls as allowed.
Barrier codes provide your system security and define calling privileges through the administered COR.
You can administer up to 10 barrier codes, each with a different COR and COS. Barrier codes can be
from 4 to 7 digits, but all codes must be the same length. You can also require that users enter an
authorization code to use this feature. Both barrier codes and authorization codes are described under
Security on page 1646.
The destination of incoming non-DID trunk calls can be an attendant or an extension. The destination is
specified on each individual trunk group. When the trunk group is dedicated to Remote Access, the
Remote Access extension is specified. In this case, you do all dialing. If an attendant is needed on a call,
you dial the public network telephone number assigned, the barrier code, and the attendant access code.
Administrator's Guide for Avaya Communication Manager
November 2003
Security on page 1646 before administering this feature.
Avaya has designed the Remote Access feature incorporated in this product that, when
Feature Reference
Remote Access
1645