Avaya Communication Manager Administrator's Manual page 1677

Station hunting options
You can administer the system to perform station hunting prior to sending calls to coverage. The Station
Hunt Before Coverage option on the System-Parameters Call Coverage/Call Forwarding screen provides
that when a call is made to a busy station, Communication Manager checks to see if there is a hunt-to
station assigned to the busy station. If there is, Communication Manager tries to connect to the hunt-to
station before going to coverage. If the hunt-to station is also busy, Communication Manager continues
hunting down the hunt-to chain. If all stations in the hunt-to chain are busy, the call goes to the dialed
station's coverage.
Administration commands
When you remove a station, the system attempts to maintain a station-hunting chain. Consider the
following examples:
•
Station 1 links to 2 and 2 links to 3. If you remove station 2, the system links 1 to 3.
•
Station 1 links to 2. Station 2 does not link to another extension. If you remove station 2, 1 no
longer links to another extension.
When you duplicate a station, the extension in the hunt-to station field is not copied into the duplicated
station.
When you execute " list usage extension xxxxx ," the system displays all stations that contain the
station's extension as their hunt-to station.
Interactions
Remember that the system checks the station-hunting chain only for idle and available extensions.
•
Adjunct Switch Applications Interface (ASAI)
The system attempts Station Hunting when ASAI routes to an extension with a hunt-to station.
•
Automatic Call Distribution (ACD)
An agent extension can be part of a station-hunting chain. The system hunts the agent's chain only
when the call is made directly to the agent's extension. Calls distributed through hunt groups to an
ACD agent do not hunt the agent's station-hunting chain. Calls made to an extension for logical
agents do not hunt the agent's station-hunting chain.
•
Automatic Callback
The system does not hunt the chain of the called extension when the call is a callback-return call.
•
Bridged Appearance
The system hunts the extension's station-hunting chain if the principal station has no call
appearance at which the call can terminate, even though it may have available bridged
appearances on other stations.
•
Busy Verification
The system does not attempt Station Hunting for busy-verify calls.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Station Hunting
1677