Avaya Communication Manager Administrator's Manual page 1474

Feature Reference
Call detail recording
For incoming calls to a VDN, the duration of the call is recorded from the time answer
supervision is returned.
— If answer supervision is returned by the vector (via an announcement, collect, disconnect,
or wait with music command), and the call never goes to another extension, the VDN
extension is recorded as the called number in the CDR record.
— If the call terminates to a hunt group, the VDN, hunt group, or agent extension is recorded
as the called number as per the administration discussed above.
— If the call terminates to a trunk, CDR generates the following two records:
If "member extensions" is administered on the CDR System Parameters screen and the call
successfully completes to a station via the "route-to" command, the call record shows an
incoming call to that station.
Call Vectoring "route to" commands that are unsuccessful do not generate ineffective call attempt
records.
If a vector interacts with an extension or group that has Call Forwarding All Calls active, normal
Call Forwarding/CDR interactions apply.
Some calls may originally look like intraswitch calls, but result in trunk calls (for example, a call
from a station administered for intraswitch CDR to a VDN, which ends up an outgoing call on an
outgoing trunk). Such calls will not generate intraswitch CDR records; the CDR record will have
a condition code A - outgoing.
•
Call Waiting Termination
Call duration timing starts when the user answers an incoming call.
•
Centralized Attendant Services
If a CAS attendant extends a call for a user, and CDR is not assigned to the RLT trunk group, the
user's extension is recorded as the originator of the call. If the RLT trunk group does have CDR
administered, the RLT trunk is recorded. If a CAS attendant answers a call but does not extend the
call, no CDR records are made.
•
CO Trunks
All incoming and outgoing calls on a CO trunk group are recorded, if CDR is assigned to the
trunk group and CDR is administered to record incoming calls.
•
Conference
For the purpose of CDR, a call is considered a conference call if it contains at least one trunk that
is eligible for CDR plus two or more parties, or if it contains at least one party optioned for
intraswitch CDR. Condition Code C applies to each CDR record made for a conference call.
For a conference call, a separate CDR record is produced for each outgoing/incoming trunk
serving the conference call. If ITCS or OTCS is enabled, CDR produces a separate record for
each internal party on the call as well.
For the outgoing portion of a conference call involving multiple extensions, the extension that
requested outside dial tone to bring an outside party into the conference is recorded as the calling
party.
For the outgoing/incoming portion of a conference call, the call duration in CDR reflects the
entire time the trunk is on the conference call.
1474
•
An incoming record with the incoming TAC as the dialed number.
•
An outgoing record with the incoming TAC as the calling number and the digits
dialed through the vector step as the dialed number.
Administrator's Guide for Avaya Communication Manager
November 2003