Call Waiting Termination - Avaya Communication Manager Administrator's Manual

Feature Reference

Call waiting termination

Call waiting termination
Call Waiting Termination notifies a user with a single-line telephone who is active on one call that a
second call is waiting. Single-line telephone users can place a call on hold to answer a waiting call. After
answering the waiting call, they can return to the held call or toggle back and forth between the two calls.
A single-line, telephone user can connect to only one call at a time.
Generally, the single-line telephone user hears one quick burst of tone when a call from another telephone
user is waiting, 2 quick bursts of tone when an attendant-handled or an outside call is waiting, and 3 quick
bursts of tone when a Priority Call is waiting.
NOTE:
Special ring tones are not supported over DID facilities.
A priority call can wait for the telephone to become idle even if Call Waiting Termination is not activated.
However, an attendant-handled call receives busy tone unless the Attendant Call Waiting Indication field
is set to y .
You assign Call Waiting Termination on a per-telephone basis. For a virtual extension, call waiting is
assigned on the physical station.
Considerations
•
An analog telephone user must place the active call on soft hold and dial the Answer
Hold-Unhold feature access code to answer the waiting call.
•
If an analog single-line telephone has Call Waiting enabled and has initiated a conference call,
Call Waiting is denied. For example, caller A (on an analog telephone) is talking to caller B, then
flashes and is talking to caller C, and then flashes to conference B and C. Then, if caller D
attempts to call caller A, Call Wait is denied.
Interactions
Call Waiting is denied when the following features are activated at the single-line telephone:
•
Another Call Waiting Call
•
Automatic Callback (to or from the telephone)
•
Data Privacy
•
Data Restriction
A Call Waiting call cannot be picked up by a Call Pickup group member or by directed call
pick-up.
1492 Administrator's Guide for Avaya Communication Manager
November 2003