Avaya Communication Manager Administrator's Manual page 1551

Detailed description
Wakeup requests may be placed from 5 minutes to 23 hours and 55 minutes in advance of a wakeup call.
Depending on how automatic wakeup is administered, when a user answers a wakeup call, the system can
provide:
•
a recorded announcement
•
a speech-synthesis announcement
•
music
•
silence
All wakeup times entered into the system round to the nearest five minutes. For example, a requested
time of 6:58 am stores in the system as 7:00 am. The server running Communication Manager bases its
time-validity checks on the rounded figure.
Wakeup calls are placed within two and one-half minutes of the requested time, and never reroute,
forward, or go to coverage. Before placing the wakeup call, the system overrides Do Not Disturb for the
extension.
If a wakeup-call attempt is not answered or if the extension is busy, the system tries two more times at
5-minute intervals. If the call does not complete after 3 attempts, Communication Manager leaves an
LWC message for a designated extension (usually assigned to a button on the attendant console or backup
phone). The system maintains a complete record of all wakeup-call activity for the past 24 hours.
Users with touch-tone dialing can enter a wakeup request (if they have a speech synthesizer circuit pack
and no display set or if Wakeup Activation via Tone is enabled) or can have the front desk set a wakeup
time. Users with rotary-dial phones call the front desk to request a wakeup call.
Activate Automatic Wakeup either by dialing the FAC or by pressing the automatic wakeup entry button.
If the system has a speech synthesizer circuit pack, the system provides voice prompting. If the user has a
display set, the system provides display prompting.
•
Voice Prompting with Room Activated with Tones Off
A guest enters his or her own wakeup-call request. The request is entered only for the extension
where the call originates.
After the user dials the Automatic Wakeup FAC, the system generates voice prompts (the system
must have a voice synthesizer circuit pack). These prompts tell the user when to enter information
and what information is needed. Use touch-tone buttons to enter the information. The system
accepts 24-hour or standard time. The user dials the automatic wakeup FAC again to change or
delete a wakeup request.
If the user makes invalid entries, a standard message generates that notifies the user of the error.
The system then repeats the original prompt for input. If invalid entries occur on the second try,
the system informs the user to dial the attendant for assistance.
•
Voice Prompting with Room Activated with Tones On
A guest enters his or her own wakeup-call request. The request is entered only for the extension
where the call originates.
After the user dials the Automatic Wakeup FAC, the system generates recall dial tone (the system
does not need a voice synthesizer). This dial tone prompts the user to enter the time in a 24-hour,
4-digit format. Confirmation tone means that the wakeup request is successful.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Hospitality features
1551