Call Forwarding - Avaya Communication Manager Administrator's Manual

Call forwarding

Call Forwarding allows users to redirect calls to designated destinations. The forwarded-to destination
can be an internal extension, external (off-net) number, an attendant group, or a specific attendant.
Call Forwarding provides five functions:
•
Call Forwarding-All Calls — Allows a user to redirect every incoming call to the forwarded-to
destination.
•
Call Forward Busy/Don't Answer — Allows a user to redirect incoming calls to a forwarded-to
destination only when the user is busy or when the call is not answered after an administrable
interval. If the extension is busy, the call forwards immediately. If the extension is not busy, the
incoming call rings the called extension, then forwards only if it remains unanswered longer than
the administered interval.
•
Call Forwarding Off Net— Allows a user to forward calls to an off-net destination.
•
When the
progress tones, and if a call is not answered, it returns to the Avaya Communication Manager for
call coverage processing in some circumstances.
•
Call Forwarding Override — Allows the user at the forwarded-to extension to override Call
Forwarding at the forwarded-from extension on a per-call basis so the user can initiate a call or
transfer a call back to the forwarded-from extension.
Detailed description
You assign Call Forwarding All Calls and Call Forwarding Busy/Don't Answer to extensions on a Class
of Service basis. You assign Call Forwarding Override and Call Forwarding Off-Net on a system-wide
basis. You can also restrict Call Forwarding Off-Net with the Class of Service.
Call Forwarding All Calls
Phone users and data-terminal users can activate or deactivate Call Forwarding All Calls for their own
terminals with a feature-access code or Call Forward-All feature button. Virtual extension users cannot
activate or deactivate Call Forwarding All Calls. An attendant or phone user with console permission can
activate or deactivate the feature for another extension, virtual extensions, TEG, DDC, UCD group, or
ACD split (but not vector-controlled splits).
Call Forwarding Busy/Don't Answer
The feature is activated or deactivated with a feature-access code or Call Forward Busy/Don't Answer
feature button. An attendant or phone with console permission can also activate or deactivate the feature
for another extension by using a feature-access code. Virtual extension users cannot activate or deactivate
Call Forwarding Busy/Don't Answer.
Call Forward Busy/Don't Answer cannot be activated for hunt groups, data extensions, or TEG. Calls to
an attendant or Expert Agent Selection (EAS) agent cannot be forwarded.
Administrator's Guide for Avaya Communication Manager
November 2003
Coverage of Calls Redirected Off-Net
field is activated, calls can be monitored for call
Feature Reference
Call forwarding
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