Reason Codes - Avaya Communication Manager Administrator's Manual

Screen Reference
Feature-Related System Parameters

REASON CODES

Aux Work Reason Code Type
Valid entries
none
requested
forced
Logout Reason Code Type
Valid entries
none
requested
forced
CALL MANAGEMENT SYSTEM
ACD Login Identification Length
Enter the number of digits for an ACD Agent Login ID if
System-Parameters Customer-Options screen is n. If
length must be greater than 0. This field identifies an ACD agent to CMS. The number you enter in this
field must equal the number of characters in the agent's login ID.
Valid entries
0–9
870
Usage
Enter none if you do not want an agent to enter a Reason Code when
entering AUX work.
Enter requested if you want an agent to enter a Reason Code when
entering AUX mode but do not want to force the agent to do so. To
enter requested the Reason Codes
System-Parameters Customer-Options screen must be y.
Enter forced to force an agent to enter a Reason Code when entering
AUX mode. To enter forced, the
System-Parameters Customer-Options screen must be y.
Usage
Enter none if you do not want an agent to enter a Reason Code
when logging out.
Enter requested if you want an agent to enter a Reason Code when
logging out but do not want to force the agent to do so. To enter
requested the Reason Codes
Customer-Options screen must be y.
Enter forced to force an agent to enter a Reason Code when
logging out. Enter forced to force an agent to enter a Reason Code
when entering AUX mode. To enter forced, the
and EAS on the System-Parameters Customer-Options screen
must be y.
Usage
For CMS, this field cannot be 0.
Administrator's Guide for Avaya Communication Manager
and EAS on the
and
Reason Codes EAS
and EAS on the System-Parameters
Reason Codes
Expert Agent Selection (EAS)
BCMS/VuStats Login IDs
on the
on the
is y, the ACD Login ID
November 2003