Avaya Communication Manager Administrator's Manual page 1671

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Conference
Observers cannot initiate a conference while observing.
If an observed user starts a conference or enters a conference with fewer than 6 parties, the
observer is placed in wait state until the call is connected. Then the observer observes the
conference and is counted as one party in the conference. (Conference members are observed
during a conference regardless of their Class of Restriction (COR) setting.) In addition, the
observer is bridged onto any calls the user makes or receives before the conference is complete.
When the user leaves the conference, the observer also leaves and returns to observing the
original call.
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Data Privacy
You can't observe an extension on which Data Privacy is active. You also can't observe an
extension while it's on a conference call with another extension using Data Privacy.
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Data Restriction
You can't observe an extension on which Data Restriction is active. You also can't observe an
extension while it's on a conference call with another extension using Data Restriction.
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Integrated Directory
Observers do not hear users dialing when the latter use this feature.
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Distributed Communications System (DCS)
To observe stations on another node (a DCS station extension), you must set up remote-access
service observing. Service observing displays are not transmitted across DCS networks.
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Hold
Observers cannot place calls on hold while they're observing. If a user places a call on hold, the
observer enters wait state.
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IP Solutions
If you service observe into an ip-ip direct call, the people on the call may hear a break in
conversation of about 200 ms.
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Leave Word Calling (LWC)
Parties on an observed call cannot use LWC.
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Music-on-Delay/Music-on-Hold
If an observer is in listen/talk mode, neither caller nor observer hears music-on-hold. If an
observer is in listen-only mode, the caller hears music-on-hold but the observer does not.
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Privacy — Manual Exclusion
You can't observe an extension on which Privacy — Manual Exclusion is active. You also can't
observe an extension while it's on a conference call with another extension using Privacy —
Manual Exclusion.
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Transfer
Observers cannot initiate a transfer while observing.
If a user transfers a call, the observer is placed in wait state. The observer is bridged onto the call
when the transfer is complete.
Related topics
See Setting up Automatic Answer Intercom Calls
Administrator's Guide for Avaya Communication Manager
November 2003
on page 412 to administer service observing.
Feature Reference
Service observing
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