Alternate Facility Restriction Levels - Avaya Communication Manager Administrator's Manual

Feature Reference

Alternate facility restriction levels

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Leave Word Calling
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Malicious Call Trace
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Emergency Access to Attendant
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Queue Status
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Miscellaneous Call Identifiers
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Party Identifiers
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Property Management Interface
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Security Violation Notification
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Stored numbers
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Station hunting
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Time-of-day Routing
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Transfer messages
Alternate facility restriction levels
Alternate Facility Restriction Levels (AFRL) allows a second set of facility restriction levels within a
route pattern or for lines or trunks. Attendants and system administrators can activate the alternate FRLs
and change users' access to lines and trunks. For example, a company can use AFRL to disable
long-distance calling at night to prevent unauthorized staff from making long-distance calls.
AFRL alters the route patterns for originating phones, originating trunks, and dialed authorization codes.
If AFRL is active, Travelling Class Mark (TCM) is also set to a new FRL value and the TCM information
recorded in the billing data (CDR) is the AFRL value, not the original TCM.
CAUTION:
AFRL impacts AAR and ARS call routing because it may change routing preferences.
Using AFRL on tandem and tie-trunk applications affects entire networks. Calls that are
part of a cross-country private network and may have to be routed further may be blocked.
Detailed description
You can administer an ALT-FRL button to any attendant console or any station to activate and deactivate
the AFRL. Pressing the ALT-FRL button may affect the status of other buttons.
When AFRL is active, the user may notice a change in calling privileges. Consider notifying users of the
changes, and prepare your telecommunications department to handle inquiries.
Authorization codes
Authorization codes prevent unauthorized access to various facilities. When a user dials an authorization
code, your system checks the code. If it is not valid, the call is intercepted. If the code is valid, the system
determines an associated COR and FRL. If AFRL is activated, the AFRL level is used.
1354 Administrator's Guide for Avaya Communication Manager
November 2003