Avaya Communication Manager Administrator's Manual page 1591

Users without telephone Display can have their messages retrieved by a system-wide message retriever
or by covering users in their Call Coverage path. They can also use Voice Message Retrieval.
The system restricts unauthorized users from displaying, canceling, or deleting messages. The Lock
function restricts a telephone and the Unlock function releases the restriction. Users activate Lock by
dialing a system-wide access code. They cancel Lock by first dialing a system-wide access code and then
an Unlock security code unique to the telephone. These functions apply only to the telephone where the
function is active. You can assign a status lamp to show the lock status of the telephone.
Leave Word Calling Log External Calls allows Communication Manager to monitor when an external
call is not answered. The switch keeps a record of as many as 15 calls, provided information on the caller
identification is available, and the phone's message lamp lights. The phone set displays the names and
numbers of unsuccessful callers.
Considerations
•
You can administer up to 10 telephones (or nine telephones and the attendant console group) as
system-wide message retrievers.
•
If the stored-message level reaches 95 percent of capacity, the status lamps associated with all
Coverage Message Retrieval buttons in the system flash. These lamps continue to flash until the
stored-message level falls below 85 percent. Authorized retrievers can selectively delete
messages to gain storage space. Old messages are not purged automatically by the system.
•
LWC messages cannot be stored, canceled, or retrieved for Vector Directory Number extensions.
Interactions
•
AUDIX Interface
LWC Cancel cannot be used to cancel an AUDIX message.
•
Bridged Call Appearance
A LWC message left by a user on a bridged call appearance leaves a message for the called party
to call the primary extension for the bridged call appearance. When a user calls a primary
extension and activates LWC, the message is left for the primary extension, even if the call was
answered at a bridged call appearance.
•
Call Coverage
You can use LWC with or without Call Coverage. However, the two features complement each
other. The Coverage Callback option of Call Coverage is provided by LWC. Also, a caller can
activate LWC for the called party even if the call has been answered by a covering user.
•
Centralized Attendant Service (CAS)
LWC Message Retrieval does not work with CAS.
•
Conference
A member of a conference call cannot activate LWC because the user cannot be uniquely
identified. After LWC has been activated for a party on a conference or transfer, the conference or
transfer originator cannot press Conference/Transfer a second time to return to the original call.
The originator must select the call appearance button to return to the previously-held call.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Leave Word Calling
1591