Avaya Communication Manager Administrator's Manual page 1483

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Call Coverage
If the principal's (forwarding extension) redirection criteria are met at the designated
(forwarded-to) destination, the forwarded call redirects to the principal's coverage path; the
designated destination gets a temporary bridged appearance (except when it is off net), which
remains active after the call is answered so that the designated extension can bridge onto the call
if desired. The temporary bridge appearance remains until the caller hangs up.
If Cover All Calls is part of the coverage redirection criteria and if Call Forwarding or Call
Forwarding Off-Net is active at a phone, incoming priority calls forward to the designated
destination; all other calls redirect according to the Call Coverage path. Non-priority calls are not
directed off net.
When a covering user has activated Call Forwarding, a coverage redirected call does not forward
to the designated extension number. Instead, the call is redirected to the next point in the
principal's coverage path, if available. If no other coverage point is available, the call remains at
the principal's phone.
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Call Detail Recording (CDR)
When a call is forwarded to an off-net number, the call is recorded in CDR records as a call from
the forwarding station. When the
is generated only after the call has actually been answered off net.
If forced entry of account codes is required, calls cannot be forwarded to off-net destinations.
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Call Forwarding All Calls and Call Forward Busy/Don't Answer
Call Forwarding All Calls and Call Forward Busy/Don't Answer cannot be active for the same
phone at the same time.
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Call Park
Calls can be parked on a forwarded-from extension even though Call Forwarding is active for that
extension. If a forwarded-to extension user parks a call that had been forwarded to that extension,
the call is normally parked on the forwarded-to extension, not the forwarded-from extension.
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Call Pickup/Directed Call Pickup
If the
Temporary Bridged Appearance on Call Pickup
System Parameters screen, a Temporary Bridged Appearance is maintained if the forwarded-to
destination is a member of the same call pickup group as that of the forwarded from station. If the
Temporary Bridged Appearance on Call Pickup
Appearance is not maintained.
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Call Prompting
This feature shares call-classifier resources with the Coverage of Calls Redirected Off-Net
feature.
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Call Visor ASAI
This feature shares call-classifier resources with the Coverage of Calls Redirected Off-Net
feature.
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Conference
The switch blocks users from conferencing another party onto a call which has routed off net
while the call is undergoing call classification. If any party on a call that has forwarded off net is
on hold (due to the initiation of a conference), the call routes off net without undergoing call
classification. This occurs even when the
Administrator's Guide for Avaya Communication Manager
November 2003
Coverage of Calls Redirected Off-Net
field is set to y on the Feature-Related
field is set to n, a Temporary Bridged
Coverage of Calls Redirected Off-Net
Feature Reference
Call forwarding
field is y, a CDR record
field is y.
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