Avaya Communication Manager Administrator's Manual page 1558

Feature Reference
Hospitality features
•
PC Console
You cannot implement Do Not Disturb at a PC Console.
•
PMS Interface
Checkout from either a PMS or Communication Manager automatically deactivates Do Not Disturb for
the specified extension.
Names Registration
Names Registration automatically sends a guest's name and room extension from the PMS to
Communication Manager at check-in, and automatically removes this information at checkout.
Detailed description
The information provided by Names Registration displays on any attendant console or display-equipped
phone (as might be used for example, by Room Service, Security, and others). The information allows
hotel personnel to provide personalized greetings to calling guests. For example, if John Smith calls room
service, personnel with a display-equipped phone, see John's name and room extension and can answer
with a personalized greeting.
The name of the calling or called party can display on display-equipped phones. To maintain necessary
guest security, hotels do not divulge guests' room numbers to other guests or callers. For this reason, do
not assign display-equipped phones to guest rooms.
Check In
Communication Manager performs the following procedures at check-in:
1
Information about the guest is obtained and stored in the hotel's PMS.
2
The PMS sends a check-in message to Communication Manager.
3
Communication Manager stores the guest's name and coverage path.
4
Communication Manager removes the outward restriction on the telephone in the guest room.
Communication Manager removes all LWC messages.
5
Communication Manager changes the status of the room from unoccupied to occupied.
At check-in, update the PBX names internal table and the call-coverage path for the guest phone.
Name Registration automatically sends a guest's name, extension (room), and preferred
call-coverage path to Communication Manager.
Check Out
1
Communication Manager clears any previous wakeup calls.
2
Communication Manager clears message-waiting lamp indications.
3
Communication Manager activates controlled outward restriction, removes the guest's name, and
identifies any unopened messages.
At checkout, Name Registration automatically changes the call-coverage path to the administered Default
Coverage Path for Client Rooms.
1558 Administrator's Guide for Avaya Communication Manager
November 2003