Avaya Communication Manager Administrator's Manual page 1401

When you use Verify to check a valid ACD split, UCD group, or DDC group, the system initiates a
priority call to that group. (Valid in this case means the split or group is translated and at lease one
member is logged in.)
1401 describes the process.
Table 23: Verification of an ACD Split, UCD Group, or DDC Group r
Split or Group
Member Status
Available for an
incoming call
All activated Make
Busy
Not available for
incoming calls
When you use Verify to check a valid trunk, the system checks the status of that trunk. (Valid in this case
means the trunk is translated with members and is not in an out-of-service state.)
a Trunk, on page 1401 describes the process.
Table 24: Verification of a Trunk
Trunk Status
The trunk is idle and
incoming.
The trunk is idle and
outgoing.
The trunk is busy
with an active call.
The trunk is out of
service.
Administrator's Guide for Avaya Communication Manager
November 2003
Table 23, Verification of an ACD Split, UCD Group, or DDC Group r,
System Response
•
Generates priority ringing at
the member's telephone
•
Processes the call as a
normal attendant-originated
call
•
Generates reorder tone
•
The system does not queue
the call even if a queue is
available.
•
Generates reorder tone
System Response
•
The system generates
confirmation tone.
•
The system generates dial
tone.
•
The system bridges the Verify
originator onto the call.
•
The system generates a
warning tone to all active
parties and repeats the tone
every 15 seconds while the
Verify originator remains
bridged onto the call.
•
The system generates reorder
tone.
Feature Reference
Busy verification
Result
•
Verification is complete.
•
Anyone can place a call to
the member's telephone.
•
Verification is denied.
•
Verification is denied.
Table 24, Verification of
Result
•
Verification is complete.
•
Anyone can use the trunk.
•
Verification is complete.
•
Anyone can use the trunk.
•
Verification is complete.
•
The trunk is in use.
•
Verification is denied.
on page
1401