Temporary Bridged Appearance - Avaya Communication Manager Administrator's Manual

Temporary Bridged Appearance

Temporary Bridged Appearance allows multiappearance telephone users in a TEG or PCOL group to
bridge onto an existing group call. If a call has been answered using the Call Pickup feature, the
originally called party can bridge onto the call. This feature also allows a called party to bridge onto a call
that redirects to coverage before the called party can answer it.
Detailed description
An incoming call to a TEG or PCOL group is not a call to an individual, although one particular member
of the group can be the most qualified person to handle the given call. If this individual did not answer the
call originally, this individual can bridge onto the call; the call does not have to be transferred.
A call to an individual can be answered by a call pickup group member. If the called party returns while
the call is still connected, the called party bridges onto the call and the answering party hangs up.
Call Coverage provides redirection of calls to alternate answering positions (covering users). A
temporary bridged appearance is maintained at the called telephone.
The called party can answer the call at any time, even if it is already answered by a covering user. If the
called party does not bridge onto the call, the covering user can use the Consult function of Call Coverage
to determine if the called party wants to accept the call. The Consult function uses the temporary bridged
appearance maintained on the call. When the consult call is finished, the temporary bridged appearance is
removed.
Stations that normally have a temporary bridged appearance with their coverage point do not have a
temporary bridged appearance if the coverage point is AUDIX.
Considerations
•
Temporary Bridged Appearance allows the desired party to bridge onto a call without manually
transferring the call, providing convenience of operation and saving time.
•
Temporary Bridged Appearance does not provide any call originating capability or the capability
to answer another party's calls. These capabilities are provided by the Bridged Call Appearance
feature.
•
If two parties are bridged together on an active call with a third party, and if the Conference Tone
feature is enabled, conference tone is heard.
•
The Bridged Call Appearance feature enhances Temporary Bridged Appearance by allowing
more than one call to an extension to be bridged and by allowing calls to be originated from
bridged appearances.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Temporary Bridged Appearance
1711