Avaya Communication Manager Administrator's Manual page 1626

Feature Reference
Night Service
Interactions for Night Station Service
•
Call Coverage
Calls routed to the night extension via Night Station Service follow the coverage path of the night
extension under all coverage criteria except Send All Calls.
If a night extension has a coverage path in which Cover All Calls is administered, all
attendant-seeking calls redirect to coverage. Changes to the protocol for handling DID-LDN calls
(that is, forwarding attendant-seeking calls on or off premise from the night extension) do not
work.
•
Call Forwarding All Calls
Calls redirected to the attendant via Call Forwarding All Calls do not route to the DID-LDN
extension.
•
Inward Restriction
Inward-restricted phones can be administered for Night Station Service. Night Service features
override Inward Restriction.
•
Night Console Service
Do not provide Night Console Service with this Night Station Service.
•
Remote Access
A Remote Access extension can be specified as the Night Station extension on an incoming,
non-DID, trunk group.
•
Tenant Partitioning
Each tenant may have a designated night-service station. The system directs calls to an attendant
group in night service to the night-service station of the appropriate tenant (when a night attendant
is not available). When someone places an attendant group into night service, all trunk groups and
hunt groups that belong to tenants served by that attendant group go into night service. In this
case, the system routes incoming calls to the night-service destination of the appropriate tenant.
Each tenant can have its own LDN night destination, TAAS port, or night attendant.
•
Timed Reminder
Timed Reminder calls returning to a console that has been placed in Night Service and has an
assigned DID-LDN night extension are not redirected to the DID-LDN night extension. Rather,
they are dropped.
•
Trunk Answer from Any Station
TAAS and Night Station Service can both be assigned within the same system, but cannot be
assigned to the same trunk group.
Interactions for TAAS
•
Call Coverage
If Night Station Service is active, calls that are redirected to the attendant via Call Coverage can
be answered via TAAS.
•
Call Forwarding All Calls
If Night Station Service is active, calls that are redirected to the attendant via Call Forwarding All
Calls can be answered via TAAS.
1626 Administrator's Guide for Avaya Communication Manager
November 2003