Call Coverage - Avaya Communication Manager Administrator's Manual

Call coverage

Call Coverage provides automatic redirection of calls to alternate answering positions in a Call Coverage
path. Call Coverage allows you to:
•
Establish coverage paths with up to 6 alternate answering positions
•
Establish redirection criteria that govern when a call redirects
•
Redirect calls to a local switch location
•
Redirect calls to a remote (off-net) location
•
Redirect calls based on time-of-day
•
Allow users to change back and forth between two coverage choices (either specific lead
coverage paths or time-of-day tables). See
page 1532 for more information.
Hardware requirement
The Coverage of Calls Redirected Off-Net (CCRON) generally requires call classification hardware.
Both the Call Classifier - Detector and Tone Clock/Call Classifier - Detector circuit packs provide tone
detection ports including the capability to do call classification. There are 8 ports on each circuit pack.
For countries using the USA tone plan, a Call Classifier - Detector or Tone Clock/Call Classifier -
Detector circuit pack is sufficient to provide call classification.
For countries not using the USA tone plan, the Call Classifier - Detector and Tone Clock with Call
Classifier - Tone Detector circuit packs must be configured appropriately to provide call classification.
The number of simultaneous monitored calls depends on the:
•
total amount of outbound call traffic,
•
number of call classification ports available, and
•
use of other switch applications that make use of call classification ports.
Coverage of Calls Redirected Off-Net competes with the following switch applications for ports on the
Call Classifier - Detector and Tone Clock with Call Classifier - Tone Detector circuit packs:
•
Answer Detection
•
Call Prompting
•
CallVisor ASAI
•
Multifrequency Compelled (MFC) signaling
Serious degradation of switch performance, including the inability to launch new calls, can result from an
insufficient resource of call classifier ports.
Administrator's Guide for Avaya Communication Manager
November 2003
Extended user administration of redirected calls
Feature Reference
Call coverage
on
1417