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Manuals and User Guides for Avaya Communication Manager. We have
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Avaya Communication Manager manuals available for free PDF download: Administrator's Manual, Reference
Avaya Communication Manager Administrator's Manual (1854 pages)
Brand:
Avaya
| Category:
VoIP
| Size: 14.02 MB
Table of Contents
Volume
1
Volume
3
Table of Contents
5
About this Document
19
Overview
19
Intended Audience
19
November
19
Using this Book
19
New Product Names
22
Related Sources
23
Conventions Used in this Document
25
How to Get this Book on the Web
26
Trademarks
26
How to Get Help
27
Tell Us What You Think
28
System Basics
29
Logging into the System
29
Accessing the S8700 Media Server
30
Avaya Site Administration
31
Logging in with Access Security Gateway
34
Logging off the System
35
Setting Command Permissions
36
Establishing Daylight Savings Rules
37
Setting the System Date and Time
39
Before You Start
39
Setting Time of Day Clock Synchronization
40
Setting the System Date and Time
47
Using the Bulletin Board
48
Saving Translations
50
More Information
51
Backup Via the Web Interface (S8100 Media Server Only)
52
Planning the System
61
Understanding Your Configuration
61
Understanding the Dial Plan
62
Uniform Dial Plan
64
Controlling the Features Your Users Can Access
66
System-Wide Settings
67
Changing Feature Parameters
67
Setting WAN Bandwidth Limits between Network Regions
68
Administering Treatment for Denied or Invalid Calls
70
Setting up Music-On-Hold
70
Providing Service for Multiple Tenants
72
Receiving Notification in an Emergency
73
Notifying a Digital Pager of an Emergency
76
Other Useful Settings
77
Controlling the Calls Your Users Can Make and Receive
78
Fiber Link Administration
80
Managing Phones
81
Installing New Phones
81
Adding New Phones
82
Using Templates to Add Phones
85
Using an Alias
86
Customizing Your Phone
87
Upgrading Phones
88
Swapping Phones
88
Using ACTR to Move Phones
89
Using TTI to Move Phones
91
Removing Phones
94
Adding a Fax or Modem
95
Adding an IP Softphone
96
Adding an IP Telephone
100
Setting up Remote Office
104
2420 DCP Telephone
110
Managing Phones Features
113
Adding Feature Buttons
113
Telephone Feature Buttons
114
Adding Abbreviated Dialing Lists
131
Setting up Bridged Call Appearances
134
Setting up an Extension to Cellular Feature Access Button
137
Setting up Terminal Self Administration
139
Managing Attendant Consoles
141
Attendant Consoles
141
Adding an Attendant Console
146
Attendant Console Feature Buttons
147
Setting Console Parameters
153
Removing an Attendant Console
154
Providing Backup for an Attendant
155
Managing Displays
157
Displaying Caller Information
157
Displaying ANI Calling Party Information
157
Displaying ICLID Information
158
Changing the Display Language
160
Setting up Directory Buttons
162
Handling Incoming Calls
163
Setting up Basic Call Coverage
163
Setting up Advanced Call Coverage
166
Setting up Call Forwarding
172
Setting up Night Service
176
Adding Call Pickup
188
Managing Hunt Groups
193
Managing Vectors and Vdns
199
Understanding Automatic Call Distribution
210
Assigning a Terminating Extension Group
211
Routing Outgoing Calls
213
World Class Routing
213
Managing Calling Privileges
213
Assigning ARS FAC
214
Displaying ARS Analysis Information
215
Understanding ARS Analysis
215
Setting up Multiple Locations
221
Routing with Multiple Locations
223
Modifying Call Routing
225
Overriding Call Restrictions
228
Defining ARS Partitions
229
Setting up Time of Day Routing
231
Location by Region
233
Managing Multimedia Calling
237
Multimedia Applications Server Interface
237
Call Detail Recording
256
Multimedia Call Handling
261
Installation Checklist
267
Understanding the Multimedia Complex
276
Enhanced Mode MM Complex
287
Troubleshooting
300
Setting up Telecommuting
303
Configuring Avaya Communication Manager for Telecommuting
303
Setting up Personal Station Access
305
Creating a Station Security Code
307
Assigning an Extender Password
308
Setting up Call Forwarding
309
Assigning Coverage Options
310
Installing Home Equipment
312
Setting up Remote Access
314
Training Users
317
Enhancing System Security
321
Basic Security
321
Preventing Toll Fraud
322
Physical Security
323
System Security Checklist
324
Adding Logins and Passwords
327
Changing a Login
330
Displaying a Login
331
Removing a Login
331
Using Access Security Gateway
332
Changing Login Permissions
336
Changing Passwords
337
Using Busy Verify
338
Setting up Authorization Codes
339
Setting up Security Violations Notification
342
Using Station Lock
345
Dealing with Security Violations
346
Disabling a Login ID
346
Enabling Remote Access
347
Disabling Remote Access
347
Managing Trunks
349
Tips for Working with Trunk Groups
349
Adding a CO, FX, or WATS Trunk Group
351
Adding a DID Trunk Group
353
Adding a PCOL Trunk Group
355
Adding a Tie or Access Trunk Group
358
Setting up Digital Trunks
360
Adding a DIOD Trunk Group
364
Adding a SIP Trunk Group
364
Removing Trunk Groups
366
Adding Trunks to a Trunk Group
366
Removing Trunks from a Trunk Group
368
Inserting and Absorbing Digits
369
Administering Trunks for Listed Directory Numbers
370
Administering Answer Detection
372
Managing Announcements
373
Understanding Announcements
373
Adding Announcement Data Modules
373
Adding Announcement Extensions
374
Recording Announcements
376
Saving Announcements
378
Copying Announcements
379
Restoring Announcements
380
Deleting and Erasing Announcements
381
Setting up Continuous-Play Announcements
382
Getting Started with the TN2501AP or G700 Virtual VAL
383
Managing VAL Announcements Using the SAT
384
Managing VAL Announcements Using FTP
389
VAL Manager
395
Troubleshooting VAL Announcements
396
Non-Volatile Storage of Announcements on VAL
399
Changing the Name of the Announcement
399
Announcements for TTY Callers
400
Managing Group Communications
401
Setting up Voice Paging over Loudspeakers
401
Setting up Chime Paging over Loudspeakers
403
Paging over Speakerphones
406
Paging Users Who Are on Active Calls
408
Using Phones as Intercoms
409
Setting up Automatic Answer Intercom Calls
412
Observing Calls
414
Managing Data Calls
417
Types of Data Connections
417
Data Call Setup
417
Characters Used in Data Call Setup
418
Alphanumeric Dialing
423
Data Hotline
424
Data Privacy
424
Default Dialing
426
Data Restriction
426
Data-Only Off-Premises Extensions
428
Data Modules - General
429
Administered Connection
431
Modem Pooling
437
PC Interface
439
Wideband Switching
442
Channel Allocation
443
Typical Uses
443
Endpoint Applications
444
Data Backup Connection
446
Scheduled Batch Processing
446
Primary Data Connectivity
446
Callvisor Adjunct-Switch Application Interface
452
Setting up Callvisor ASAI
454
Setting up DEFINITY LAN Gateway
455
PC Interface
456
Wideband Switching
460
Administrator's Guide for Avaya Communication Manager November
461
Callvisor Adjunct-Switch Application Interface
470
Setting up Callvisor ASAI
472
Setting up DEFINITY LAN Gateway
473
Administering Media Servers
475
Overview
475
G700 Media Gateway Administration
475
Media Server Administration
480
Call-Processing Administration
484
SNMP Agents
493
Administering Snmp Agents
496
Collecting Billing Information
503
Collecting Information about Calls
503
Recording Calls between Users on the same Server
505
Tracking Calls by Account Code
506
Forcing Users to Enter Account Codes
507
Receiving Call-Charge Information
509
Viewing Call Charge Information
511
Command Reference
513
Before You Start
513
Aar and Ars Digit Conversion Table
514
Access Endpoint
516
Administration Change Notification
517
Alias Station
517
Alphanumeric Dialing Table
517
Ars Toll Table
518
Attendant Console
519
Best Service Routing
519
Bulletin Board
520
Call Vector
520
Cama Numbering Format
521
Cdr System Parameters
521
Class of Restriction
521
Class of Service
521
Code Calling Ids
522
Command Permission Categories
522
Coverage Answer Group
522
Coverage Path
523
Data Modules
524
Date and Time
524
Daylight Savings Rules
524
Dcs to Qsig Tsc Gateway
524
Dial Plan Analysis Table
525
Dlg Cti Link
526
Dlg Interface
526
Ethernet Option
527
Extension Type
528
Holiday Table
529
Hunt Group
529
Intercom Group
530
Ip Network Regions
531
Ip Options System Parameters
532
Ip Route
532
Ip Station
532
Listed Directory Numbers
534
Measurements Announcements
535
Media Gateway
536
Partition Route Table
537
Pri Endpoint
538
Qsig to Dcs Tsc Gateway
538
Remote Access
538
Remote Call Coverage Table
538
Remote Office
539
Rhnpa Table
539
Route Pattern
539
Signaling Group
540
Site Data
540
System Parameters Crisis Alert
541
System Parameters Customer-Options
541
System Parameters Ip Options
541
Telecommuting Access
542
Terminal Parameters
542
Terminating Extension Group
542
Tftp Server
542
Time of Day Routing Plan
543
Toll Analysis
543
Usage Cti-Link
545
Usage Extension
545
Xmobile Configuration Set
545
Xmobile Station to Cell Phone Mapping
546
Phone Reference
547
Telephones
547
2402 Telephone
548
2500-Series Telephones
548
4600-Series IP Telephones
549
6200-Series Telephones
551
6400-Series Telephones
555
7100-Series Telephones
558
7300-Series Telephones
559
731X-Series Hybrid Telephones
561
7400-Series Telephones
566
ISDN Telephones (7500S & 8500S)
582
8110 Telephones
586
8400-Series Telephones
587
CALLMASTER Telephones
593
Cordless Telephone
596
Internet Protocol (IP) Softphones
599
Volume 2
603
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Avaya Communication Manager Administrator's Manual (1724 pages)
Brand:
Avaya
| Category:
VoIP
| Size: 10.14 MB
Table of Contents
Table of Contents
3
About this Book
15
Overview
15
Contents
16
Conventions Used
17
Admonishments
18
Related Resources
19
Trademarks
19
How to Obtain Avaya Books on the Web
20
How to Comment on this Book
21
How to Get Help
21
How to Order Documentation
21
Chapter 1: System Basics
23
Logging into the System
23
Logging in with Access Security Gateway
29
Logging off the System
31
Setting Command Permissions
32
Establishing Daylight Savings Rules
33
Setting Time of Day Clock Synchronization
36
Setting the System Date and Time
43
Using the Bulletin Board
45
Saving Translations
47
Before You Start
48
Performing Backups
49
Chapter 2: Planning the System
51
Understanding Your Configuration
51
Understanding the Dial Plan
53
Controlling the Features Your Users Can Access
59
System-Wide Settings
59
Changing System Parameters
60
Setting WAN Bandwidth Limits between Network Regions
61
Administering Treatment for Denied or Invalid Calls
63
Locally Sourced Announcements and Music
64
Setting up Music-On-Hold
64
Receiving Notification in an Emergency
70
More Information
72
Notifying a Digital Pager of an Emergency
73
Other Useful Settings
74
Distinctive Ringing
75
Controlling the Calls Your Users Can Make and Receive
76
Station Lock
79
Chapter 3: Managing Telephones
81
Installing New Telephones
81
Adding New Telephones
83
Using Templates to Add Telephones
87
Using an Alias
89
Customizing Your Telephone
90
Upgrading Telephones
91
Swapping Telephones
92
Using ACTR to Move Telephones
93
Using TTI to Move Telephones
96
Removing Telephones
99
Adding a Fax or Modem
101
Adding an IP Softphone
102
Adding an IP Telephone
108
Setting up Remote Office
113
Adding a Node
114
Chapter 4: Managing Telephone Features
127
Adding Feature Buttons
127
Telephone Feature Buttons Table
132
Adding Abbreviated Dialing Lists
153
Setting up Bridged Call Appearances
158
Setting up an Extension to Cellular Feature Access Button
162
Setting up Terminal Self-Administration
164
Setting up Enterprise Mobility User
166
Figure 53: Feature Access Code Screen
169
Chapter 5: Managing Attendant Consoles
175
302 Attendant Consoles
175
Adding an Attendant Console
180
Attendant Console Feature Buttons
182
Setting Console Parameters
189
Removing an Attendant Console
190
Providing Backup for an Attendant
191
Chapter 6: Managing Displays
193
Displaying Caller Information
193
Displaying ANI Calling Party Information
193
Displaying ICLID Information
195
Changing the Display Language
197
Setting up Directory Buttons
208
Chapter 7: Handling Incoming Calls
209
Setting up Basic Call Coverage
209
Setting up Advanced Call Coverage
213
Setting up Call Forwarding
220
Setting up Night Service
225
Adding Call Pickup
239
Managing Hunt Groups
261
Managing Vectors and Vdns
268
Playing an Announcement
272
Routing Based on Time of Day
272
Inserting a Step
276
Deleting a Step
277
Understanding Automatic Call Distribution
284
Assigning a Terminating Extension Group
285
Chapter 8: Routing Outgoing Calls
287
World Class Routing
287
Managing Calling Privileges
288
Assigning ARS FAC
289
Displaying ARS Analysis Information
290
Understanding ARS Analysis
290
Setting up Multiple Locations
299
Routing with Multiple Locations
301
Modifying Call Routing
304
Overriding Call Restrictions
307
Defining ARS Partitions
309
Setting up Time of Day Routing
313
Location by Region
316
Chapter 9: Managing Multimedia Calling
321
Multimedia Applications Server Interface
321
Call Detail Recording
342
Attendant Features
346
Hospitality Features
348
Troubleshooting
348
Multimedia Call Handling
349
Installation Checklist
356
Planning the System
356
Understanding the Multimedia Complex
367
Administered Connections
373
Bridged Appearances
374
Call Park
378
Call Pickup
378
Data Call Setup
379
Data Hotline
379
Malicious Call Trace
382
Night Service
382
Remote Access
382
Station Hunting
382
Enhanced Mode MM Complex
383
Call Forwarding
397
Chapter 10: Setting up Telecommuting
403
Configuring Avaya Communication Manager for Telecommuting
403
Setting up Personal Station Access
405
Creating a Station Security Code
408
Assigning an Extender Password
410
Setting up Call Forwarding
411
Assigning Coverage Options
413
Installing Home Equipment
414
Setting up Remote Access
416
Changing Telecommuting Settings
421
Chapter 11: Enhancing System Security
425
Basic Security
425
Preventing Toll Fraud
426
Physical Security
428
System Security Checklist
428
Adding Logins and Passwords
433
Changing a Login
436
Displaying a Login
438
Removing a Login
438
Using Access Security Gateway
439
Changing Login Permissions
444
Changing Passwords
446
Using Busy Verify
447
Setting up Authorization Codes
449
Setting up Security Violations Notification
453
Using Station Lock
458
Dealing with Security Violations
460
Disabling a Login ID
460
Disabling Remote Access
460
Enabling Remote Access
460
Chapter 12: Managing Trunks
461
Tips for Working with Trunk Groups
461
Adding a CO, FX, or WATS Trunk Group
464
Adding a DID Trunk Group
467
Adding a PCOL Trunk Group
469
Adding a Tie or Access Trunk Group
473
Adding a DIOD Trunk Group
475
Setting up Digital Trunks
475
Adding Trunks to a Trunk Group
481
Removing Trunk Groups
483
Inserting and Absorbing Digits
484
Administering Trunks for Listed Directory Numbers
485
Administering Answer Detection
487
Administering ISDN Trunk Groups
488
Chapter 13: Managing Announcements
493
Getting Started with the VAL or G700 Virtual VAL
493
Chapter 14: Managing Group Communications
497
Setting up Voice Paging over Loudspeakers
497
Setting up Chime Paging over Loudspeakers
501
Paging over Speakerphones
505
Paging Users Who Are on Active Calls
508
Using Telephones as Intercoms
509
Setting up Automatic Answer Intercom Calls
513
Observing Calls
515
Chapter 15: Managing Data Calls
517
Types of Data Connections
517
Data Call Setup
518
Alphanumeric Dialing
525
Data Hotline
526
Data Privacy
527
Default Dialing
528
Data Restriction
529
Data-Only Off-Premises Extensions
531
Data Modules - General
532
Data Modules
534
Administered Connection
535
Modem Pooling
541
PC Interface
543
Wideband Switching
546
Channel Allocation
547
Typical Uses
547
Endpoint Applications
548
Data Backup Connection
550
Scheduled Batch Processing
550
Primary Data Connectivity
551
Isdn-Pri Trunk Groups and Channel Allocation
551
Callvisor Adjunct-Switch Applications Interface
558
Setting up Callvisor ASAI
560
Chapter 16: Administering Media Servers
563
Overview
563
Administering the G700 Media Gateway
564
Administering the Media Server
569
Backing up and Restoring Data
573
Upgrading Software and Configuration
574
Copying Files to the Server
574
Setting up Processor Ethernet
576
Defining Network Port Usage
578
Configuring an Lsp or an Ess Server
582
Administering Call-Processing
587
Setting Alternate Gatekeeper List (Agl) Priorities
587
Security Considerations
588
Administering SNMP Agents
601
Viewing Current Alarms
606
Chapter 17: Collecting Billing Information
627
Collecting Information about Calls
627
Recording Calls between Users on the same Server
630
Tracking Calls by Account Code
632
Forcing Users to Enter Account Codes
633
Receiving Call-Charge Information
635
Viewing Call Charge Information
637
Chapter 18: Telephone Reference
639
500 Telephones
640
2500-Series Telephones
641
4600-Series IP Telephones
641
6200-Series Telephones
645
6400-Series Telephones
649
7100-Series Telephones
654
7300-Series Telephones
655
731X-Series Hybrid Telephones
658
7400-Series Telephones
663
ISDN Telephones (7500S & 8500S)
679
8110 Telephones
684
8400-Series Telephones
684
CALLMASTER Telephones
691
Cordless Telephone
695
Internet Protocol (IP) Softphones
698
Chapter 19: Screen Reference
705
AAR and ARS Digit Analysis Table
705
Route Pattern
710
AAR and ARS Digit Conversion Table
711
Abbreviated Dialing List
715
Access Endpoint
725
Administered Connection
731
Agent Loginid
737
Alias Station
745
Alphanumeric Dialing Table
747
Announcements/Audio Sources
749
ARS Toll Table
755
Attendant Console
756
Abbreviated Dialing
768
Audio Group
774
Audix-MSA Node Names
775
Authorization Code - COR Mapping
776
Best Service Routing
778
Bulletin Board
781
Button Type Customization Restrictions
784
Call Vector
786
CAMA Numbering Format
792
Capacities
794
CDR System Parameters
794
Change Station Extension
806
Circuit Packs
809
Class of Restriction
809
Class of Service
827
Automatic Callback
828
Priority Calling
829
Code Calling Ids
831
Command Permission Categories
832
Communication Interface Processor Channels
837
Configuration Set
837
Console Parameters
842
Coverage Answer Group
856
Coverage Path
858
Holiday Table
859
Crisis Alert System Parameters
863
Alert Pager
864
Alert Station
864
Crisis Alert Code
864
Dtmf Duration - Tone (Msec)
865
Main Number
865
Pager Number
865
CTI Link
867
Customer Options
871
Data Module
872
Subnet Mask
881
Date and Time
905
Daylight Savings Rules
908
DCS to QSIG TSC Gateway
911
Dial Plan Analysis Table
913
Dial Plan Parameters
917
Digit Absorption
920
DS1 Circuit Pack
921
Echo Cancellation
938
Enable File Transfer
944
Enable Session
945
Extended Pickup Group
947
Extensions Administered to Have an MCT-Control Button
949
Extensions to Call Which Activate Features by Name
950
Feature Access Code
952
Data Origination Access Code
956
Data Privacy Access Code
956
Directed Call Pickup Access Code
956
Emergency Access to Attendant Access Code
956
Enhanced Ec500 Activation
956
Enterprise Mobility User Activation
957
Extended Call Fwd Activate Busy D/A
957
Extended Group Call Pickup Access Code
957
Facility Test Calls Access Code
958
Isdn Access Code
958
Last Number Dialed Access Code
958
Leave Word Calling Message Retrieval Lock
958
Leave Word Calling Message Retrieval Unlock
958
Leave Word Calling Cancel a Message
959
Leave Word Calling Send a Message
959
Malicious Call Trace Activation
959
Posted Messages
960
Feature-Related System Parameters
972
Service Observing
1034
Reason Codes
1042
Firmware Station Download
1058
Group Paging Using Speakerphone
1060
Holiday Table
1063
Hospitality
1066
Hunt Group
1082
Incoming Call Handling Treatment
1111
Integrated Announcement Boards
1116
Integrated Announcement Translations
1118
Intercom Group
1119
Inter-Exchange Carrier (IXC) Codes
1122
Intra-Switch CDR
1124
IP Address Mapping
1126
IP Codec Set
1129
Silence Suppression
1132
IP Interfaces
1137
IP Network Region
1148
IP Node Names
1165
IP-Options System Parameters
1167
Default Server Ip Address
1169
IP Routing
1175
IP Server Interface (IPSI) Administration
1179
Enable Qos
1180
IP Services
1184
ISDN Network Facilities
1191
ISDN Numbering Calling Party Number Conversion for Tandem Calls
1191
ISDN Trunk Group
1195
Signaling Group
1200
ISDN-BRI Trunk Circuit Pack
1224
Language Translations
1236
Listed Directory Numbers
1266
Local Survivable Processor
1268
Locations
1268
Location Parameters
1273
Analog Line Transmission
1274
Analog Ringing Cadence
1274
Country Code for Cdr
1274
Dcp Terminal-Parameters Plan
1275
Local E.164 Country Code
1275
Tone Generation Plan
1275
Flashhook Interval
1276
Forward Disconnect Timer (Msec)
1276
Lower Bound (Msec)
1276
Recall Timing
1276
Mf Interdigit Timer (Sec)
1277
Outgoing Shuttle Exchange Cycle Timer (Sec)
1277
Upper Bound (Msec)
1277
Login Administration
1282
Access Security Gateway
1286
Loudspeaker Paging
1290
Media-Gateway
1294
Mode Code Related System Parameters
1295
Modem Pool Group
1299
MOH Group
1307
Multifrequency-Signaling-Related Parameters
1308
Multiple Level Precedence & Preemption (MLPP) Parameters
1335
Blocked Precedence Level
1336
Busy, Not Equipped
1336
Service Interruption
1336
Unauthorized Precedence Level
1336
Vacant Code
1336
Attendant Diversion Timing (Sec)
1337
Default Route Digit
1337
Precedence Calling-Dialed Digit Assignment
1337
Default Service Domain
1338
Isdn Precedence Call Timeout (Sec)
1338
Line Load Control Restriction Level
1339
Precedence Call Timeout (Sec)
1339
Preempt Emergency Call
1339
Remote Attendant Route String
1340
Wndp Emergency 911 Route String
1340
Music Sources
1341
Network Facilities
1344
Node Names
1345
Node Number Routing
1346
Numbering - Private Format
1348
Numbering - Public/Unknown Format
1351
Off-PBX Telephone Configuration Set
1355
Off-PBX Telephone Feature-Name-Extensions
1355
Off-PBX Telephone Station-Mapping
1355
Optional Features
1356
Partition Routing Table
1356
Personal CO Line Group
1358
Pickup Group
1362
Precedence Routing Digit Analysis Table
1364
Precedence Routing Digit Conversion Table
1366
PRI Endpoint
1370
Processor Channel Assignment
1375
QSIG to DCS TSC Gateway
1379
Remote Access
1381
Remote Call Coverage Table
1387
Remote Office
1388
Site Data
1389
RHNPA Table
1390
Route Pattern
1392
Security-Related System Parameters
1403
Signaling Group
1411
Site Data
1432
Station
1433
Screen Reference
1434
Audible Message Waiting
1439
Stations with Off-PBX Telephone Integration
1484
Phone Number
1486
Survivable ARS Analysis Table
1491
Survivable Processor
1494
System Capacity
1503
System Configuration
1504
System Parameters Call Coverage/Call Forwarding
1505
System Parameters CDR (Call Detail Recording)
1514
System Parameters Country-Options
1514
System-Parameters Customer-Options
1521
Avaya Communication Manager Administrator's Manual (1656 pages)
Brand:
Avaya
| Category:
Software
| Size: 9.25 MB
Table of Contents
Table of Contents
3
About this Book
13
Overview
13
Contents
14
Conventions Used
15
Admonishments
16
Trademarks
17
Related Sources
17
How to Obtain Avaya Books on the Web
18
How to Order Documentation
19
How to Comment on this Book
19
How to Get Help
19
Chapter 1: System Basics
21
Logging into the System
21
Accessing the S8700 Series Media Server
23
Logging in with Access Security Gateway
27
Logging off the System
28
Setting Command Permissions
29
More Information
30
Establishing Daylight Savings Rules
31
Setting Time of Day Clock Synchronization
34
Setting the System Date and Time
41
Using the Bulletin Board
42
Saving Translations
44
Before You Start
45
Performing Backups
47
Chapter 2: Planning the System
49
Understanding Your Configuration
49
Understanding the Dial Plan
50
Controlling the Features Your Users Can Access
56
System-Wide Settings
56
Changing System Parameters
57
Setting WAN Bandwidth Limits between Network Regions
58
Administering Treatment for Denied or Invalid Calls
60
Setting up Music-On-Hold
61
Receiving Notification in an Emergency
67
Notifying a Digital Pager of an Emergency
70
Other Useful Settings
72
Controlling the Calls Your Users Can Make and Receive
73
Station Lock
75
Chapter 3: Managing Telephones
77
Installing New Telephones
77
Adding New Telephones
79
Using Templates to Add Telephones
83
Using an Alias
85
Customizing Your Telephone
86
Upgrading Phones
87
Swapping Telephone
87
Using ACTR to Move Phones
88
Detailed Description
89
Design Considerations
90
Using TTI to Move Phones
91
Setting up
91
Removing Phones
95
Adding a Fax or Modem
96
Adding an IP Softphone
98
Adding an IP Telephone
103
Setting up Remote Office
108
2420/2410 DCP Telephone
116
Chapter 4: Managing Telephone Features
121
Adding Feature Buttons
121
Telephone Feature Buttons
123
Adding Abbreviated Dialing Lists
144
Setting up Bridged Call Appearances
149
Setting up an Extension to Cellular Feature Access Button
153
Setting up Terminal Self Administration
155
Chapter 5: Managing Attendant Consoles
159
302 Attendant Consoles
159
Adding an Attendant Console
164
Attendant Console Feature Buttons
166
Setting Console Parameters
173
Removing an Attendant Console
174
Providing Backup for an Attendant
175
Chapter 6: Managing Displays
177
Displaying Caller Information
177
Displaying ANI Calling Party Information
177
Displaying ICLID Information
178
Changing the Display Language
180
Setting up Directory Buttons
190
Chapter 7: Handling Incoming Calls
191
Setting up Basic Call Coverage
191
Setting up Advanced Call Coverage
195
Setting up Call Forwarding
202
Setting up Night Service
207
Adding Call Pickup
221
Managing Hunt Groups
228
Managing Vectors and Vdns
235
Inserting a Step
243
Understanding Automatic Call Distribution
249
Assigning a Terminating Extension Group
250
Chapter 8: Routing Outgoing Calls
251
World Class Routing
251
Managing Calling Privileges
252
Assigning ARS FAC
253
Displaying ARS Analysis Information
254
Understanding ARS Analysis
254
Setting up Multiple Locations
263
Routing with Multiple Locations
265
Modifying Call Routing
268
Overriding Call Restrictions
271
Defining ARS Partitions
272
Setting up Time of Day Routing
277
Location by Region
280
Management Screen
282
Chapter 9: Managing Multimedia Calling
285
Multimedia Applications Server Interface
285
About this Document
286
List of Terms
287
Troubleshooting
312
Multimedia Call Handling
313
Feature Description
316
Physical Installation
317
Administration Commands
323
Understanding the Multimedia Complex
331
Enhanced Mode MM Complex
345
Chapter 10: Setting up Telecommuting
363
Configuring Avaya Communication Manager for Telecommuting
363
Setting up Personal Station Access
365
Creating a Station Security Code
368
Assigning an Extender Password
370
Setting up Call Forwarding
371
Assigning Coverage Options
373
Installing Home Equipment
374
Setting up Remote Access
376
Changing Telecommuting Settings
381
Chapter 11: Enhancing System Security
385
Basic Security
385
Preventing Toll Fraud
386
Physical Security
388
System Security Checklist
389
Adding Logins and Passwords
393
Changing a Login
396
Displaying a Login
398
Removing a Login
398
Using Access Security Gateway
399
Changing Login Permissions
404
Changing Passwords
406
Using Busy Verify
407
Setting up Authorization Codes
408
Setting up Security Violations Notification
411
Using Station Lock
416
Dealing with Security Violations
418
Disabling a Login ID
418
Enabling Remote Access
418
Chapter 12: Managing Trunks
419
Tips for Working with Trunk Groups
419
Adding a CO, FX, or WATS Trunk Group
422
Adding a DID Trunk Group
425
Adding a PCOL Trunk Group
427
Adding a Tie or Access Trunk Group
431
Adding a DIOD Trunk Group
433
Setting up Digital Trunks
434
Adding Trunks to a Trunk Group
439
Removing Trunk Groups
441
Inserting and Absorbing Digits
442
Administering Trunks for Listed Directory Numbers
444
Administering Answer Detection
446
Administering ISDN Trunk Groups
447
Chapter 13: Managing Announcements
451
Locally Sourced Announcements and Music
451
Adding an Announcement Data Module
453
Adding Announcement Extensions
455
Recording Announcements
457
Saving Announcements
459
Copying Announcements
460
Restoring Announcements
461
Deleting and Erasing Announcements
462
Setting up Continuous-Play Announcements
463
Getting Started with the TN2501AP or G700 Virtual VAL
465
Managing VAL Announcements Using the SAT
467
Managing VAL Announcements Using FTP
473
VAL Manager
480
Troubleshooting VAL Announcements
480
Non-Volatile Storage of Announcements on VAL
484
Chapter 14: Managing Group Communications
487
Setting up Voice Paging over Loudspeakers
487
Setting up Chime Paging over Loudspeakers
490
Paging over Speakerphones
494
Paging Users Who Are on Active Calls
497
Using Telephones as Intercoms
498
Setting up Automatic Answer Intercom Calls
501
Observing Calls
503
Chapter 15: Managing Data Calls
505
Types of Data Connections
505
Data Call Setup
506
Dcp Data Modules
509
Telephone Dialing
510
Alphanumeric Dialing
513
Data Hotline
514
Data Privacy
515
Default Dialing
516
Data Restriction
517
Data-Only Off-Premises Extensions
519
Data Modules - General
520
Administered Connection
523
Modem Pooling
529
PC Interface
531
Wideband Switching
534
Channel Allocation
535
Typical Uses
535
Endpoint Applications
536
Isdn-Pri Terminal Adapters
536
Data Backup Connection
538
Scheduled Batch Processing
538
Primary Data Connectivity
539
Isdn-Pri Trunk Groups and Channel Allocation
539
Callvisor Adjunct-Switch Applications Interface
545
Setting up Callvisor ASAI
547
Chapter 16: Administering Media Servers
549
Overview
549
Administering the G700 Media Gateway
550
Administering the Media Server
555
Backing up and Restoring Data
557
Administering Call-Processing
559
SNMP Agents
573
Chapter 17: Collecting Billing Information
585
Collecting Information about Calls
585
Recording Calls between Users on the same Server
588
Tracking Calls by Account Code
590
Forcing Users to Enter Account Codes
591
Receiving Call-Charge Information
593
Viewing Call Charge Information
596
Chapter 18: Telephone Reference
599
500 Telephones
600
2500-Series Telephones
601
4600-Series IP Telephones
601
6200-Series Telephones
604
6400-Series Telephones
608
7100-Series Telephones
613
7300-Series Telephones
614
731X-Series Hybrid Telephones
617
7400-Series Telephones
622
ISDN Telephones (7500S & 8500S)
638
8110 Telephones
643
8400-Series Telephones
643
CALLMASTER Telephones
650
Cordless Telephone
654
Internet Protocol (IP) Softphones
657
Telecommuter Mode
659
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Avaya Communication Manager Reference (54 pages)
Electronic Switched Network Reference-Signaling and Transmission
Brand:
Avaya
| Category:
Server
| Size: 0.32 MB
Table of Contents
Table of Contents
3
Chapter 1: New in this Release
7
Features
7
Other Changes
7
Revision History
7
Chapter 2: Customer Service
9
Navigation
9
Getting Technical Documentation
9
Getting Product Training
9
Getting Help from a Distributor or Reseller
9
Getting Technical Support from the Avaya Web Site
10
Chapter 3: Introduction
11
Subject
11
Note on Legacy Products and Releases
11
Applicable Systems
11
Intended Audience
11
Conventions
12
Terminology
12
Related Information
12
Publications
12
Online
12
Chapter 4: Overview
15
Contents
15
Private Networks
15
Switch Designations
16
Node Switch
16
Main Switch
16
Tributary Switch
17
Satellite Switch
17
CCSA Tandem Switch
17
Supervision
17
Modes of Operation
18
Cut-Through Mode
18
Senderized Mode
18
Start Dial Control
19
Immediate Start
19
Delay for Dial Tone
19
Wink Start
19
Delay Dial
20
Chapter 5: Call Setup Sequences
21
Contents
21
Introduction
21
Calls to the ESN Node
21
Case 1: Calls from a Telephone at a Cut-Through Main Switch
21
Case 2: Calls from a Cut-Through Non- Senderized Tributary Circuit Switch
22
Case 3: Calls from Stations at a Senderized Main Circuit Switch
22
Case 4: Calls from a Cut-Through Tributary Circuit Switch
23
Case 5: Calls from a Senderized Tributary Circuit Switch
23
Case 6: Calls from Main Senderized and Tributary Senderized Circuit Switches
24
Call Completions
24
Case 1
25
Case 2
25
Case 3
25
Case 4
25
Calls to Other Private Networks
26
Tandem TIE Trunk Networks (TTTN)
26
Common Control Switching Arrangement
26
Calls from Other Private Networks
26
Requirements for Dialing Pauses
27
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