Crisis Alert - Avaya Communication Manager Administrator's Manual

Crisis Alert

Crisis Alert notifies designated extensions when an emergency call is made, and indicates the origin of
the emergency call. This information allows the attendant or other user to direct emergency-service
response to the caller.
When a user places an emergency call, the system notifies the designated extensions with audible and
visual alerting. Audible alerting sounds like an ambulance siren. Visual alerting consists of flashing of the
crss-alert button lamp and display of the caller name and extension.
When crisis alerting is active at the attendant console, the console is in position-busy mode so that no
other incoming calls interfere with the emergency call. The console can still originate calls. The attendant
must press the position-busy button to unbusy the console and then the crss-alert button to deactivate
audible and visual alerting.
Multiple emergency calls
If an emergency call is made while another crisis alert is still active, the call will be placed in queue. If
you have administered the system so that all users must respond, then every user must respond to every
call. The calls may not necessarily queue in the order in which they were made.
If you have administered the system so that only one user must respond, the first crisis alert remains
active at the phone where it was acknowledged. Any subsequent calls are queued to the next available
station in the order in which they were made.
Alerting a digital pager
Crisis Alert to a Digital Pager allows users to receive crisis alert messages on a pager. When a crisis alert
call is originated in an emergency situation, a message of 7 to 22 digits is sent to the pager and displays a
crisis alert code, an extension or room number, and a main number (if one is entered) so the pager knows
the location from which the emergency call originated. At the same time, an emergency call connects
over a Centralized Automatic Message Accounting (CAMA) trunk.
To receive a crisis alert message, you need to administer at least one attendant or digital set with a
crss-alrt button. With the
receives the correct alert.
NOTE:
The crisis alert call uses 2-4 trunks; 1 trunk for the actual call and 1-3 trunks to notify the
pager(s) depending on the number of administered pagers.
Information about the alert can be viewed on the history report printed at the journal printer and the
emergency log.
Administrator's Guide for Avaya Communication Manager
November 2003
field set to y, any station with a crss-alrt button and a pager
Alert Pager
Feature Reference
Crisis Alert
1505