Avaya Communication Manager Administrator's Manual page 1476

Feature Reference
Call detail recording
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Inter-PBX Attendant Calls
If a user calls an Inter-PBX attendant and the trunk group used has CDR assigned, call records
contain the following information:
— Condition Code — A
— Access Code Dialed — Blank
— Access Code Used — Trunk access code of trunk used
— Dialed Digits — Inter-PBX attendant access code
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ISDN
When true answer supervision is received from the network, an indication is sent to the CDR
device to this effect. If an ISDN call has been interworked, the call record shows this, and answer
supervision may or may not be accurate. If you use unformatted or expanded record formats, the
SID/ANI appears in the record, if sent.
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Last Number Dialed
The CDR access code and account code dialed are stored as part of the Last Number Dialed.
However, some digits may be lost due to the limit on the number of digits stored for this feature.
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Manual Originating Line Service
If an attendant establishes an outgoing call for a user, designated as a Manual Originating Line,
the CDR record for the call is the same as for any attendant-assisted outgoing call. The calling
extension is recorded as the calling number, and Condition Code 1 applies.
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Multiple Listed Directory Numbers (LDNs)
If incoming call information is recorded, the called number recorded for LDN calls is the
extension number or trunk group access code to which the attendant completes the call. If the call
terminates at the attendant console only, the dialed number is the attendant extension. The
attendant extension number is administrable (the default is 0).
LDNs cannot be administered for intraswitch CDR. However, a call from an intraswitch optioned
extension to a LDN produces an intraswitch CDR.
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Night Service
The extension number assigned to the attendants is recorded as the dialed number. The attendant
extension number is administrable (the default is 0).
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Off-Premises Station
CDR data is recorded if the extension is involved in an outgoing/incoming trunk call or it (or the
other terminal involved in the call) is optioned for intraswitch CDR.
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PCOL trunks
An outgoing PCOL call shows the dialed number in the Dialed Number field of the CDR
record rather than a TAC. An outgoing PCOL call is recorded as a call from the originating
extension number via the trunk group associated with the PCOL. On incoming PCOL calls the
answering extension's primary extension is recorded as the called number if incoming calls are
recorded.
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Planned Interchange
When a planned interchange occurs (either demand or scheduled), it is possible for the CDR
records on calls ending within 10–20 seconds after the interchange to report as "invalid long
duration calls" (duration of 9:59:9 and Condition Code other than 4). This is caused by deviations
in the clocks between the two processors and the short duration of the calls. Consider these
records invalid.
1476 Administrator's Guide for Avaya Communication Manager
November 2003