Vector Directory Number - Avaya Communication Manager Administrator's Manual

Screen Reference

Vector Directory Number

Vector Directory Number
This screen defines vector directory numbers (VDN) for the Call Vectoring feature. A VDN is an
extension number used to access a call vector. Each VDN is mapped to one call vector.
VDNs are software extension numbers (that is, not assigned to physical equipment). A VDN is accessed
via direct dial CO trunks mapped to the VDN (incoming destination or night service extension), DID
trunks, and LDN calls. The VDN may be Night Destination for LDN.
See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection
(EAS) Guide for more information.
Field descriptions for page 1
Figure 380: Vector Directory Number
change vdn 5000
Acceptable Service Level (sec):
VDN of Origin Annc. Extension: 301
1st/2nd/3rd Skill
Only appears when, on the System-Parameters Customer-Options screen, the
(EAS) field is y and if, on this screen, the
Valid entries
1 to 999 or blank
1330
VECTOR DIRECTORY NUMBER
Extension: 5000
Name:
Vector Number: 234
Attendant Vectoring: n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 59
TN: 1
Measured: none
1st Skill:
2nd Skill:
3rd Skill:
Meet-me Conferencing
Usage
Enter the desired Skill numbers in each field.
Administrator's Guide for Avaya Communication Manager
Page 1 of
Expert Agent Selection
field is n.
November 2003
1