Avaya Communication Manager Administrator's Manual page 1486

Feature Reference
Call park
Feature Access Codes for Call Park and Answer Back are administered on the
screen. Once these FACs are administered, the Call Park feature works as in the following example.
Station A calls station B and the call is answered. Station B presses the Transfer button, dials the Call
Park FAC, presses Transfer again, and hangs up. Station C dials the Answer Back FAC followed by the
extension number for Station B. The call is retrieved. The call can also be retrieved by pressing the lit
Call Park button on the user's extension.
Note that on page 6 of the Feature Related System-Parameter screen (page
on page 847), you can set the Transfer Upon Hang-up field to y so that you do not have to press the
Transfer button the second time to park the call.
TConsiderations
•
Only one call per extension can be parked at a time, even if the extension has multiple call
appearances. Conference calls with up to five parties can be parked; the sixth position must
remain open for the retrieving party.
•
Calls cannot be parked on a group extension. If a group member places a call in Call Park, the call
is parked on the member's extension. Group members can belong to the following:
— A coverage answer group
— A DDC group
— A TEG
— A UCD group
•
If all appearances on a parked telephone are busy and no attendant or night-service extensions are
configured when the call park timeout expires:
— A parked call is dropped if no coverage path is assigned
— A parked call is not dropped if a coverage path is assigned.
Interactions
•
Abbreviated Dialing
This button allows users to park calls or retrieve parked calls by pressing a button, instead of
using the buttons and access codes separately.
•
Automatic Wakeup
Automatic Wakeup calls cannot be parked.
•
Bridged Call Appearance
If a user, active on a bridged call appearance, activates Call Park, the call is parked on the primary
extension associated with the bridged call appearance.
•
Call Vectoring
A call cannot be parked on a vector directory number (VDN) extension. Also, a call that is
undergoing vector processing cannot be parked.
•
Code Calling Access
When a paging party dials the Code Calling Access code and the paged user's extension, the
paging party is automatically parked on the paged party's extension.
1486 Administrator's Guide for Avaya Communication Manager
Feature Access Code
Field descriptions for page 6
November 2003