Avaya Communication Manager Administrator's Manual page 1678

Feature Reference
Station Hunting
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Call Coverage
Call Coverage has precedence over Station Hunting.
Station Hunting is applied to the final coverage point following the final coverage point's hunt-to
chain when the following conditions occur:
— The Call Coverage screen's Hunt After Coverage field is y .
— The last coverage point is unavailable (busy or no answer).
— The last coverage point is a station with an assigned hunt-to station.
— No one in the coverage path answered the call.
Coverage — Don't Answer will cover the call after hunt if the call can terminate, but no one
answers.
If Station Hunt Before Coverage is active, a call to a busy station tries to terminate to the hunt-to
phone before going to coverage. If the call does go to coverage, it is the coverage of the dialed
extension (unless the phone is an XDID, and then the call goes to the coverage of the non-XDID
phone found in the XDID's hunt-to field).
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Call Detail Recording (CDR)
CDR records the called extension, not the answering extension.
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Call Forwarding
Call Forwarding has precedence over Station Hunting.
If an idle station has Call Forwarding active, the system forwards the call. If a busy station has
Call Forwarding active, a call to the station forwards. If the forwarded-to station is busy, the call
follows that forwarded-to station's hunting chain.
If the system finds Call Forwarding active at one of the stations in a station-hunting chain, it
considers the station busy and bypasses it. The call goes to the next station in the chain.
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Call Park
The system does not attempt Station Hunting on callpark-return calls.
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Call Pickup
Call Pickup functions the same for calls terminating at a point in a station-hunting chain as it does
for a regular calls.
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Call Vectoring
You cannot assign a VDN as a hunt-to station.
If a route-to command's with cov y directs a call to a busy station, the call follows the station's
hunt-to chain and not its coverage path. See Avaya Communication Manager Contact Center Call
Vectoring and Expert Agent Selection (EAS) Guide for more information.
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Call Waiting/Attendant Call Waiting
Station Hunting has precedence over Call Waiting.
If a called extension has Call Waiting active, and the extension is already busy on a call, the
system hunts the station-hunting chain. If the system cannot terminate the call to a member of the
chain, then the call waits at the called extension.
If the system finds Call Waiting active at an extension in a station-hunting chain, it considers the
extension busy and bypasses it.
1678 Administrator's Guide for Avaya Communication Manager
November 2003