Avaya Communication Manager Administrator's Manual page 900

Screen Reference
Hunt Group
Valid entries
ddc
ucd-mia
ucd-loa
ead-mia
ead-loa
circ
pad
ISDN Caller Disp
This field is required if, on the System-Parameters Customer-Options screen, the
Trunks field is y.
Valid entries
grp-name
mbr-name
blank
900
Usage
Enter ddc when the call should be routed to the first extension or
ACD agent assigned in the ACD split. Group type ddc is also
known as "hot seat" distribution. "ddc" distribution is not available
when the group is administered as a skill.
When ucd-mia or ucd-loa is entered, a call routes to the most-idle
agent based on when the agent finished the most recent call
("ucd-mia"), or the least occupied agent based on agent occupancy
("ucd-loa"). Enter ucd-mia or ucd-loa if the hunt group has an
AUDIX message. One of these entries is required when supporting
the Outbound Call Management feature and when the
field is asai.
Adjunct
When ead-mia or ead-loa is entered, a call routes to the available
agent with the highest skill level for the call. If two or more agents
with equal skill levels are available, Communication Manager
routes the call to the most-idle agent based on when the agent
finished the most recent call ("ead-mia"), or the least occupied
agent based on agent occupancy ("ead-loa"). This allows a call to be
distributed to an agent best able to handle it if multiple agents are
available.
Enter circ (circular) when the call should be routed in a
"round-robin" order. The order in which you administer the
extensions determines the order that calls are directed. The server
running Communication Manager keeps track of the last extension
in the hunt group to which a call was connected. The next call to the
hunt group is offered to the next extension in the circular list,
independent of how long that extension has been idle. You cannot
use circular hunting with automatic call distribution, queues, or
vectors.
Enter pad (percent allocation distribution) to select an agent from a
group of available agents based on a comparison of the agent's work
time in the skill and the agent's target allocation for the skill.
Usage
Enter grp-name or mbr-name to specify whether the hunt group
name or member name, respectively, will be sent to the originating
user.
If the or the
ISDN-PRI ISDN-BRI Trunks
be blank.
Administrator's Guide for Avaya Communication Manager
Controlling
ISDN-PRI
field is n, this field must
November 2003
or
ISDN-BRI