Avaya Communication Manager Administrator's Manual page 1335

BSR Application
To use multi-site Best Service Routing with this VDN, specify an application plan for the VDN. This
field appears if, on the System Parameters Customer-Options screen, the
and Vectoring (Best Service Routing)
Valid entries
1-255 or blank
1-511 or blank
BSR Available Agent Strategy
The available agent strategy determines how Best Service Routing identifies the "best" split or skill to
service a call in an agent surplus situation. To use Best Service Routing with this VDN, enter an agent
selection strategy in this field.
This field only appears if, on the System Parameters Customer-Options screen, the
Service Routing)
Valid entries
1st-found
UCD-LOA
UCD-MIA
EAD-LOA
EAD-MIA
Display VDN for Route-To DAC
This field addresses situations where one of the following conditions is in effect:
•
A
route-to number or route-to digits
coverage option set to y
•
An adjunct routing step routes a direct agent call, with the coverage option set to y
This field can be set to y only if, on the System-Parameters Customer-Options screen, the
Selection (EAS)
For more information, see Avaya Communication Manager Contact Center Call Vectoring and Expert
Agent Selection (EAS) Guide.
Valid entries
y/n
Administrator's Guide for Avaya Communication Manager
November 2003
fields are y.
Usage
Enter a 1- to 3-digit number. For DEFINITY R, CSI, SI.
Enter a 1- to 3-digit number. For S8300 Media Server, S8700
IP-Connect, and S8700 Multi-Connect.
field is y.
Usage
Can be set only if, on the System-Parameters Customer-Options
screen, the
Agent Allocation
Can be set only if, on the System-Parameters Customer-Options
screen, the
Agent Allocation
Can be set only if, on the System-Parameters Customer-Options
screen, the Expert Agent Selection (EAS)
field is y.
Usage
field is y.
field is y.
field is y.
vector command routes an EAS direct agent call, with
Screen Reference
Vector Directory Number
Lookahead Interflow (LAI)
Vectoring (Best
Expert Agent
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