Avaya Communication Manager Administrator's Manual page 1684

Feature Reference
Telephone displays
Information on the display
Avaya Communication Manager provides the following call-related information:
•
Call Appearance Identification
The call appearance buttons are designated on the display by a lowercase letter. The display
shows a= for a call incoming on the first button, b= for a call incoming on the second button, and
so on.
The system may omit the call-appearance information so that the Call Log find capability in the
PC/PBX Connection software works properly.
•
Calling Party Identification
When a call is from inside the system, the display shows the caller's name or a unique
identification administered for the phone being used, along with the calling party's extension.
When the call is from outside the system, the display shows the trunk group name (such as
CHICAGO) and the trunk access code assigned to the trunk group used for the call. If a user is
active on a call and receives a subsequent call, the display automatically shows the identification
of the subsequent caller for a few seconds, then automatically restores the display associated with
the active call appearance.
For example:
Outgoing trunk call
8 is the trunk access code and 784-3541 is the number dialed
then
or
NOTE:
Due to space limitations, some name displays are shortened to 15 characters. These
include displays for transferred or covered calls, non-DCS, ISDN-PRI call displays, VDN
service observing displays, and LWC messages or the queue status of an agent.
•
Called Party Identification
On calls to a system user, the digits appear on the display as they are dialed. After dialing is
complete, the called party's name and extension appears. If no name is accessed, the dialed digits
remain on the display.
On outgoing calls, the digits appear on the display as they are dialed. After dialing is complete,
the display shows the name and trunk access code assigned to the trunk group being called.
Optionally on a trunk-group basis, the display can show only the dialed digits, not the trunk group
name and trunk access code.
1684
b=87843541
b=OUTSIDE CALL
b=WATS 101
Administrator's Guide for Avaya Communication Manager
8
November 2003