Night Service - Avaya Communication Manager Administrator's Manual

Feature Reference

Night Service

Night Service
Avaya Communication Manager provides the following Night Service features:
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Hunt Group Night Service
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Night Console Service
•
Night Station Service
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Trunk Answer from Any Station
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Trunk Group Night Service
Hunt Group Night Service
Hunt Group Night Service allows an attendant or a split supervisor to assign a hunt group or split to Night
Service mode. All calls for the hunt group then are redirected to the hunt group's designated Night
Service Extension (NSE). When a user activates Hunt Group Night Service, the associated button lamp
lights.
Night Console Service
Night Console Service directs all calls for primary and daytime attendant consoles to a night console.
When a user activates Night Console Service, the Night Service button for each attendant lights, and all
attendant-seeking calls (and calls waiting) in the queue are directed to the night console.
To activate and deactivate this feature, the attendant typically presses the Night button on the principal
attendant console or designated console.
Night Station Service
Night Station Service directs incoming calls for the attendant to designated extensions. Attendants can
activate Night Station Service by pressing the Night button on the principle console if there is not an
active night console. If the night station is busy, calls (including emergency attendant calls) receive busy
tone. They do not queue for the attendant.
When Night Station Service is active, incoming calls to the attendant route as follows:
•
DID Listed Directory Number (LDN) calls route to a designated DID-LDN night extension.
•
Internal calls route to the DID-LDN night extension (unless you administer the system so only
DID-LDN calls can route to the LDN night extension).
•
Non-DID calls route to the night destination that you specify for the trunk group or for the
individual trunk. If you do not specify a night destination, the calls route to the DID-LDN night
extension.
You can assign a unique extension as the night destination for each incoming central-office,
foreign-exchange, or 800-Service trunk group. Both the extension assigned as a trunk group's night
destination and the DID-LDN night extension can be phones or answering groups (such as DDC group,
UCD group, or TEG).
1622 Administrator's Guide for Avaya Communication Manager
November 2003