Avaya Communication Manager Administrator's Manual page 1431

•
Leave Word Calling (LWC)
Call Coverage can be used with or without LWC. However, the two features complement each
other. When a covering user activates LWC during a coverage call, a message is left for the
principal to call the covering user. When a covering user activates Coverage Callback during a
coverage call, a message is left for the principal to call the internal caller.
•
Night Service
Calls routed to the night station via Night Service follow the coverage path of the night extension
under all coverage criteria except Send All Calls.
•
Privacy — Manual Exclusion
When the primary or principal user bridges onto a call that went to coverage and has been
answered at the coverage point, the user is not dropped when Privacy — Manual Exclusion is
activated.
•
R2-MFC Signaling
Coverage of Calls Redirected Off-Net competes with the R2-MFC Signaling feature for Call
Classifier - Detector ports.
•
Simulated Bridged Appearance (SBA)
Calls redirected to coverage maintain an appearance on the called phone if a call appearance is
available to handle the call. The called party can bridge onto the call at any time. The system can
be administered to allow an SBA of the call to either remain at or be removed from the covering
phone after the principal bridges onto the call.
An SBA is maintained for calls covered by an off-net coverage point if the Coverage of Calls
Redirected Off-Net feature is enabled. An SBA cannot be maintained for calls if the coverage
point is linked to AUDIX.
Consult calls use the SBA maintained on the call. At the conclusion of a consult call, the bridged
appearance is no longer maintained. If the principal chooses not to talk with the calling party, the
principal cannot bridge onto the call later.
If a call that has, or has had, an SBA is conferenced or transferred, and redirects to coverage
again, an SBA is not maintained at the conferenced-to or transferred-to extension.
•
Tenant Partitioning
The caller and called party must be able to access a coverage point. The caller is considered to be
the covering user and the called party is considered to be the covered user. Both parties must be
able to access the coverage point.
•
Transfer
The switch blocks a user from transferring a call which has routed off-net to another party while
that call is undergoing call classification. If any party on a call that has routed off-net is on hold,
the call does route off-net without undergoing call classification, even when the
Calls Redirected Off-Net
Transfers with Call Coverage as listed in the following table.
Administrator's Guide for Avaya Communication Manager
November 2003
field is y.
Feature Reference
Call coverage
Coverage of
1431