Avaya Communication Manager Administrator's Manual page 1731

Pull Transfer
Pull Transfer allows either the transferring or transferred-to party to press the Transfer button to complete
the transfer operation.
When attendants control calls, called parties cannot use Pull Transfer. Attendants who are called parties
cannot use Pull Transfer. When attendants have parties on hold they are transferred with the standard
transfer process.
To use Pull Transfer, calling parties and called parties must be on the same server or switch, or called
parties must be reached via Italian TGU/TGE tie trunks.
Called parties using analog telephones flash the switchhook or press the flash key or recall button to
transfer calls. Called parties using digital phones press the transfer key to complete transfers.
Interactions
•
Analog Station Recall Operation and Feature Activation
When called parties initiate either analog-telephone recall or feature activation, callers are not put
on hold for transfer, they are transferred via Pull Transfer.
•
BRI telephones
Callers using BRI Stations reach desired parties through an intermediate step by calling a party
who calls a final destination. Intermediate parties activate pull transfer to complete transfers.
Final called parties go off hook as if a new transfer was originated.
•
Call Detail Recording
Communication Manager checks to ensure that calls are correctly recorded with CDR when Pull
Transfer is completed.
•
Digital Station Transfer Operation
When called parties initiate transfer operations, callers are not put on hold for transfer; they are
transferred via Pull Transfer.
•
Non-BRI telephones:
Callers using Non-BRI telephones reach desired parties through an intermediate step by calling a
party who calls a final destination. Each called party activates pull transfer.
Related topics
•
Feature-Related System Parameters
— Music on Transferred Trunk Calls field
— Intercept Treatment on Failed Trunk Transfers field
— Abort Transfer
— Transfer Upon Hang-Up
•
Class of Restriction
— Block Transfer Display field
Administrator's Guide for Avaya Communication Manager
November 2003
on page 816
on page 682
Feature Reference
Transfer
1731