Avaya Communication Manager Administrator's Manual page 1730

Feature Reference
Transfer
If there is more than one call on hold, the user must make a call active in order to transfer it. If the
user presses the Transfer button with two or more calls on hold, Communication Manager will
ignore the transfer attempt since it will not know which call the user wants to transfer. If there are
calls on hold and an active call, pressing the Transfer button will start the transfer process for the
active call.
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Communication Manager can be administered to display a confirmation message to users upon
successful call transfers. The confirmation message will only be visible to users with DCP,
Hybrid, wireless (except for 9601), or Integrated Services Digital Network-Basic Rate Interface
(ISDN-BRI) display phones. All of these phones, except for the Hybrids, can display the
confirmation message in English, Spanish, French, Italian, or a language you define. Hybrid
phones only display the message in English.
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You can administer the system to return a transferred call to the originator if the transferred-to
party does not answer within a set time limit. To do this, enter a value in the Station Call Transfer
Recall Timer field on the
Interactions
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Attendant Conference
This may not operate properly if the CO does not provide answer supervision. In that case, the
Answer Supervision Timeout and Outgoing End of Dial fields (on the CO Trunk Group screen)
must be set to the same non-zero number. The Receive Answer Supervision field must be set to n .
If the CO does provide answer supervision, the Answer Supervision Timeout and Outgoing End
of Dial field must be set to 0 and the Receive Answer Supervision field must be set to y .
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Bridged Call Appearance
A bridged call appearance can be used to transfer calls.
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CentreVu Agent
CentreVu Agent supports the conference and transfer of calls on hold, but it does not display the
confirmation message for transferred calls.
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Class of Restriction (COR)
Set the Block Transfer Display field on the COR screen to y if you do not want users to receive a
confirmation message for call transfers.
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Integrated Services Digital Network Basic Rate Interface (ISDN-BRI)
When an ISDN-BRI telephone, assigned with the Select Last Used Appearance field set to y ,
completes a transfer while off-hook using the handset, the user is left listening to dial tone on the
last-used appearance.
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Internal Automatic Answer
Transferred calls can be answered automatically via IAA.
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QSIG Networking
If calls over an ISDN-PRI trunk are administered for Supplementary QSIG, then additional call
information may display.
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Station
When a multifunction telephone dials enough digits to route a call, but the call could route
differently if additional digits were dialed, the telephone does not recognize the Conference or
Transfer buttons. The user must delay dialing for 3 seconds or dial # to indicate that the call can
be routed based on the digits already dialed. The Conference or Transfer buttons then are
recognized and Communication Manager completes the operation.
1730
Feature-Related System Parameters
Administrator's Guide for Avaya Communication Manager
screen.
November 2003