Voice Messaging Systems - Avaya Communication Manager Administrator's Manual

Voice messaging systems

Communication Manager supports several Avaya voice- or multimedia messaging systems. These
systems allow users to send, retrieve, store, and forward messages, as well as perform many other tasks
associated with messages. In addition to supporting multiple AUDIX systems, Communication Manager
can have multiple hunt groups associated with a single AUDIX system. This allows partitioning of the
voice ports into different hunt groups and different coverage paths to cover different voice ports. Thus
voice ports can be reserved for particular users or groups of users (for example, those that use unique
coverage paths).
The following features do not use coverage paths:
•
Transfer into AUDIX with the feature access code or the GOTO COVER button
•
Last Call
If a local AUDIX and a remote AUDIX use the same hunt-group numbers, calls route to the local hunt
group.
Avaya Communication Manager supports the following systems:
INTUITY
AUDIX
Embedded
AUDIX
Administrator's Guide for Avaya Communication Manager
November 2003
INTUITY AUDIX runs on a separate MAP/5, MAP/40, or MAP/100
PC. Communication Manager communicates with INTUITY AUDIX
via analog voice ports and a data link. Communication Manager can
also communicate with INTUITY AUDIX without the data link. In
this case, Communication Manager and INTUITY AUDIX
communicate by sending and receiving special strings of touch-tone
codes (dual tone multifrequency tones) via analog voice ports. These
touch-tone codes are called mode codes and carry data such as calling
party ID, called party ID, and type of call.
INTUITY AUDIX allows up to 64 ports. This means up to 64 people
can be simultaneously retrieving or leaving messages. INTUITY
AUDIX also supports fax and e-mail messaging.
For more information, see INTUITY AUDIX System Description or
INTUITY AUDIX Administration, and INTUITY Messaging Solutions
Integration with System 75, Generic 1 and 3, and R5/6.
(Not available with GuestWorks) Embedded AUDIX runs on a
multifunction circuit pack assembly. This assembly fits into 2
contiguous slots in the server running Communication Manager.
Embedded AUDIX communicates with Communication Manager via
analog voice ports with a data link. Embedded AUDIX can also
communicate exclusively via analog voice ports when set up to
emulate a digital phone set.
Embedded AUDIX allows up to 16 ports.
For more information, see DEFINITY AUDIX System Feature
Descriptions, DEFINITY AUDIX System Administration, Switch
Administration for DEFINITY AUDIX System, or DEFINITY AUDIX
System Forms Reference.
Feature Reference
Voice messaging systems
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