Avaya Communication Manager Administrator's Manual page 1757

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For AUDIX only
— Activate Enhanced Call Transfer (ECT) to help prevent having billable calls placed from
unauthorized transfers outside of the system. ECT performs call transfer over the data link
between AUDIX and Communication Manager. (The destination extensions must be
administered on the Communication Manager dial plan.)
Interactions
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Attendant Conference
An attendant who has split a call can conference the call with AUDIX by dialing the Transfer Into
AUDIX access code. The attendant presses Release to drop out of the conference call.
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Automatic Call Distribution (ACD) (external AUDIX only)
You can administer a hunt group as an AUDIX ACD split. You can then obtain AUDIX traffic
measurements with the ACD Call Management System (CMS). Login occurs when AUDIX
signals Communication Manager to make a voice port available for AUDIX service. Logout
occurs when AUDIX signals Communication Manager to disable the port.
AUDIX and ACD CMS must be connected to the same server running Communication Manager.
If AUDIX in the DCS feature is active, a CMS located on a server other than the host server
(AUDIX location) does not provide measurements for the AUDIX ports.
Because AUDIX frequently takes voice ports in and out of service for maintenance testing, high
login activity may be seen for the AUDIX split in the measurement reports.
On CMS reports that display an agent's login ID, AUDIX voice ports always show a login ID that
is the same as the extension, even if you have not administered login IDs on Avaya
Communication Manager.
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Call Coverage
When a coverage call successfully completes to AUDIX or routes from a remote media server or
switch to the host server or switch because of coverage, the principal is dropped from the call (no
temporary bridge appearance is maintained).
Coverage calls from a remote server or switch that fail to reach AUDIX as a coverage point
cannot be returned to the original coverage path on the remote server or switch.
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Call Forwarding
An AUDIX user can forward calls to a remote AUDIX hunt group or to the host AUDIX hunt
group. You must correctly administer the AUDIX destination for the remote AUDIX hunt group.
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Call Monitoring
Call Monitoring allows users to pick up the handset after the call goes to AUDIX to listen to the
message being left by the caller. This allows the user to determine whether they want to talk to the
caller or let them complete their message.
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Call Transfer
A call transfer out of AUDIX can be to a UDP extension. If the UDP extension is on a remote
server or switch, the call is treated as a direct call. Additional trunks are used for calls transferred
between DCS nodes.
Calls may be transferred into AUDIX by users handling redirected calls for principals who are
AUDIX subscribers.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Voice messaging systems
1757