Avaya Communication Manager Administrator's Manual page 1762

Feature Reference
Whisper paging
Interactions
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Attendant
Attendants cannot intrude on a whisper page. If an attendant is using intrusion to talk to a user,
that user cannot receive a whisper page.
An attendant may initiate a whisper page while a call is split away using auto-manual splitting.
However, they cannot use Release, Hold, or Split after the page is made.
•
Bridged Call Appearances
Whisper pages are designed to reach a specific user associated with a specific extension.
— When an extension and one or more of its bridged appearances are in use, parties on the
bridged appearances hear the tone that signals an incoming whisper page but only the user
on the principle extension hears the announcement. Only the display on the principle
extension shows the whisper page message.
— When all appearances are idle or only a bridged appearance is in use, a whisper page rings
the principal extension with priority ringing.
— If a user makes a whisper page on a call appearance that is a member of a bridge group,
then no others users in the bridge group can connect to the call while the whisper page
intrusion is active.
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Busy Verification
You can't make a whisper page to an extension while it's being busy-verified. You can't
busy-verify an extension while it's making or receiving a whisper page.
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Calling Restrictions — Origination
Phones with this restriction cannot make whisper pages.
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Calling Restrictions — Termination
Phones with this restriction cannot receive whisper pages.
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Class of Restriction (COR)
A station user must have a COR that allows for station-to-station calling in order to perform
Whisper Paging to a member outside of their own COR. Calling and called party restrictions also
determine which extensions can make and receive whisper pages.
•
Conference
Everyone on a conference call hears the tone that signals an incoming whisper page. But only the
owner of the paged extension hears the page, and only the display on that phone shows the
whisper page message.
If a conference call already has the maximum number of parties and trunks allowed, you cannot
make a whisper page to any of the participants. Parties cannot be added to a conference call if an
active whisper page is on the call.
•
Data Privacy — Permanent or Temporary
Any station that has Data Privacy activated cannot make a whisper page.
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Data Restriction
A whisper page to a station is denied when Data Restriction is enabled on a station or trunk.
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Expert Agent Selection
You can't make a whisper page by dialing an agent's Logical Agent ID. Pages must be made to a
physical extension.
1762 Administrator's Guide for Avaya Communication Manager
November 2003