Avaya Communication Manager Administrator's Manual page 1830

Glossary and Abbreviations
W
W
WAE
Wideband Access Endpoint
WAST
Wait for Answer Supervision Timer
WATS
See Wide Area Telecommunications Service
WCC
World-Class Core
WCR
World-Class Routing
WCTD
World-Class Tone Detection
WFB
Wireless fixed base
Wide Area Telecommunications Service (WATS)
A service in the United States that allows calls to certain areas for a flat-rate charge based on
expected usage.
wideband
A circuit-switched call at a data rate greater than 64 kbps. A circuit-switched call on a single T1 or E1
facility with a bandwidth between 128 and 1536 (T1) or 1984 (E1) kbps in multiples of 64 kbps. H0,
H11, H12, and N x DS0 calls are wideband.
wideband access endpoint
Access endpoints, extended with wideband switching to include wideband access endpoints. A
wideband access endpoint consists of one or more contiguous DS0s on a line-side T1 or E1 facility
and has an extension. The Administered Connections feature provides call control for calls
originating from wideband access endpoints.
wink-start tie trunk
A trunk with which, after making a connection with a distant switching system for an outgoing call,
the system waits for a momentary signal (wink) before sending the digits of the called number.
Similarly, on an incoming call, the system sends the wink signal when ready to receive digits.
WML
Wireless Makeup Language
work mode
One of four states (Auto-In, Manual-In, ACW, AUX-Work) that an ACD agent can be in. Upon
logging in, an agent enters AUX-Work mode. To become available to receive ACD calls, the agent
enters Auto-In or Manual-In mode. To do work associated with a completed ACD call, an agent
enters ACW mode.
work state
An ACD agent may be a member of up to three different splits. Each ACD agent continuously
exhibits a work state for every split of which it is a member. Valid work states are Avail, Unstaffed,
AUX-Work, ACW, ACD (answering an ACD call), ExtIn, ExtOut, and OtherSpl. An agent's work
state for a particular split may change for a variety of reasons (example: when a call is answered or
abandoned, or the agent changes work modes). The BCMS feature monitors work states and uses this
information to provide BCMS reports.
1830
(WATS).
Administrator's Guide for Avaya Communication Manager
November 2003