Transfer - Avaya Communication Manager Administrator's Manual

c
System time set to GMT (UTC) - the Date and Time screen has GMT standard time
set with the DST rule set to 0. All reports and TOD routing/scheduled events are all based
on GMT time. Display station sets at the local PPN and remote EPN sites can have actual
local time (with DST applied) via the Multiple Locations feature. The ASA offset for this
Communication Manager server will be the offset of the ASA PC local standard time from
GMT/UTC time (for example, if the ASA PC is in Denver, the offset for any server
running Communication Manager using GMT time is +7).
When NTP starts up, there will be a gap of possibly several minutes between Communication Manager
time and the time provided by NTP. NTP reduces this gap to milliseconds over a period of hours.

Transfer

Transfer allows telephone users to transfer trunk or internal calls to other telephones or trunks without
attendant assistance.
Considerations
•
You can administer transferred-trunk calls to receive either music or silence if the first part of the
transfer places the call on hold.
•
Multi-appearance telephones must have an idle appearance to transfer a call.
•
Single-line telephone users momentarily flash the switchhook or press the
desired extension, and hang up. Multi-appearance telephone users press the
the desired extension, and press the
•
If, on the Feature-Related System Parameters screen, the Transfer Upon Hang-up field is y , users
can transfer a call by pressing the
up. The user can hang up while the desired extension is ringing or after the party has picked up.
The user also can still press the
•
If, on the Feature-Related System Parameters screen, the Abort Transfer field is y , users can abort
the transfer a call by pressing the
up or selecting any non-idle call appearance. The user must press the Transfer button again to
complete the process (see Note). If the user selects an idle call appearance, the transfer still is
active.
NOTE:
If both the Abort Transfer and Transfer Upon Hang-Up fields are y and you press the
transfer
transfers the call.
•
Users of Digital Communications Protocol (DCP), Hybrid, and wireless phones can transfer a call
on hold without removing the call from hold. If there is only one call on hold, no active call
appearances, and an available call appearance for the transfer, the user can transfer the call simply
by pressing the Transfer button. Communication Manager assumes the transfer is for the call on
hold, and the transfer feature works as usual.
Administrator's Guide for Avaya Communication Manager
November 2003
Transfer
button, dialing the desired extension, and then hanging
Transfer
button a second time to complete the transfer process.
transfer
button, dialing the desired extension, and then hanging
Transfer
button and then dial the complete transfer-to number, hanging up the phone
button again.
Feature Reference
Transfer
button, dial the
Recall
button, dial
Transfer
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