Avaya Communication Manager Administrator's Manual page 1834

Index
A
Access trunks
,
adding 358
,
description 1738
,
account button 116
account codes
,
forcing users to enter 507
,
tracking calls 506
,
ACCUNET 1409
,
ACD stroke count button 128
ACD, see Automatic Call Distribution (ACD)
,
acoustic coupled modems
activate malicious call trace button
activate night service button
ACW (After Call Work), see Avaya MultiVantage Call
Center Software Release 11 Guide to ACD Call Cen-
ters
AD programming
,
screen 1010
Add/Remove Skills, see Avaya MultiVantage Call Center
Software Release 11 Guide to ACD Call Centers
adding
,
switch configuration 490
Administered Connections (AC)
, ,
access endpoints 432
,
administering 435
,
alarm button 115
,
applications 1349
,
commands 516
, ,
description 432 1349
,
dropping 434
dropping administered connections
, ,
errors 433 1350
,
establishing 433
establishing a connection
establishing administered connections
, , ,
failures 433 1350 1351
,
fast retries 1351
,
screen 624
SDDN ISDN–PRI trunk groups
,
typical AC applications
,
Administering CTI Links 456
Administrable Language Displays
,
description 1353
enhanced phone displays
feature information displays
,
France 1353
,
Italy 1353
,
Spain 1353
,
user-defined 1353
Administration Change Notification
Administration Without Hardware
Administration Without Hardware (AWOH)
Administration without hardware, see swapping phones
After Call Work (ACW), see Avaya MultiVantage Call
Center Software Release 11 Guide to ACD Call Cen-
ters
,
after call work button 116
Agent Call Handling, see Avaya MultiVantage Call Cen-
ter Software Release 11 Guide to ACD Call Centers
Agent LoginID
,
duplicate agent 86
screen, see Avaya MultiVantage Call Center Soft-
ware Guide to ACD Call Centers
,
agents 1571
1834
1607
,
125
,
126
,
431
1349
,
1351
,
1350
,
1350
,
1349
432
,
474
,
1708
,
1687
,
1348
,
739
,
1779
Administrator's Guide for Avaya Communication Manager
,
aging login passwords 329
alarm buttons
administered connection
,
automatic wakeup 127
,
CDR link 119
,
DS1 127
,
facility test call 129
,
link 124
,
major alarm 124
,
minor/major alarms 125
,
PMS link 127
,
PMS printer 127
,
system printer 127
,
alarms, security violations 1654
,
alert agent 116
alerting
alerting phones, see ringing
,
silent 1651
,
timers 1366
algorithms, call pickup distribution
,
alias 86
Alias Station
,
commands 517
,
screen 628
,
alphanumeric dialing 423
Alphanumeric Dialing Table
,
commands 517
,
screen 629
Alternate Facility Restriction Levels (AFRL)
,
authorization codes 1354
,
button 116
,
description 1354
,
toll fraud prevention 1354
alternate voice data (AVD) signaling
analog
,
phones 83
,
tie trunk description 1742
ANI calling party information, displaying
announcement data module
announcements
,
adding extensions 374
, ,
backing up 378 391
,
bad file formats 397
,
barge-in capability 1358
,
changing 377
changing announcement name
, ,
continuous-play 382 1356
, ,
copying 379 391
,
definition 373
, , ,
deleting 381 387 392
,
description 1356
,
erasing 381
,
fixing problems 380
,
for a hunt group 1569
moving to another circuit pack
,
playing 202
,
queues 1356
,
recording 376
recording—at a system phone
,
recording—parameters
,
restoring 380
,
saving 378
,
VAL 394
,
115
,
1488
,
1516
,
157
, ,
373 429
,
399
,
392
,
386
385
November 2003