Avaya Communication Manager Administrator's Manual page 1754

Feature Reference
Voice Message Retrieval
You can use the system to restrict unauthorized users from retrieving messages. Use the Lock function to
restrict a phone and the Unlock function to release the restriction. Users activate Lock by dialing a
system-wide access code. They cancel Lock by dialing a system-wide access code and then an Unlock
security code unique to the phone. These functions only apply to the phone where the function is active.
The system-wide access codes and security code used for the Lock and Unlock functions are the same as
those used for LWC message retrieval by display. You can assign a status lamp to show the lock status of
the phone.
Interactions
•
AUDIX Interface
Retrieval of LWC messages via Voice Message Retrieval is separate and distinct from retrieval of
messages via INTUITY. LWC messages left for a principal on AUDIX cannot be accessed via
Voice Message Retrieval. However, the caller of Voice Message Retrieval is informed of any new
messages for the principal on AUDIX:
— The Voice Message Retrieval voices that there are AUDIX messages.
— The Display Message Retrieval displays "Message Center AUDIX Call."
If your system has a voice-synthesizer circuit pack and LWC Activation is active, users can
retrieve messages from two locations:
— Users can retrieve LWC messages with Voice Message Retrieval.
— Users can retrieve all other messages with AUDIX.
If you do not have a TN725B speech-synthesizer board, non-display phone users cannot retrieve
LWC messages sent via the LWC button on a phone.
•
Bridged Call Appearance
Voice Message Retrieval on a Bridged Call Appearance functions the same as if it were activated
by the primary extension associated with the bridged call appearance.
•
Leave Word Calling
Voice Message Retrieval enhances LWC by allowing any authorized touch-tone phone user to
retrieve messages.
Related topics
See Audible message waiting
See Feature Access Code
Code screen. Complete the LWC Message Retrieval Lock, LWC Message Retrieval Unlock, Voice
Coverage Message Retrieval Access Code, and Voice Principal Message Retrieval Access Code fields on
this screen to administer voice message retrieval.
See Feature-Related System Parameters
Feature-Related System Parameters screen. Complete the Stations With System-Wide Retrieval
Permission and Message Waiting Lamp Indicates Status For fields on this screen to administer voice
message retrieval.
See Station on page 1157 for information about and field descriptions on the Station screen. Complete the
Security Code field on this screen to administer voice message retrieval.
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on page 1368 for information about letting users know they have messages.
on page 801 for information about and field descriptions on the Feature Access
on page 816 for information about and field descriptions on the
Administrator's Guide for Avaya Communication Manager
November 2003