Avaya Communication Manager Administrator's Manual page 1824

Glossary and Abbreviations
S
split (agent) status report
A report that provides real-time status and measurement data for internally measured agents and the
split to which they are assigned.
SREPN
Survivable Remote EPN
SSC
Station Security Code
SSI
Standard serial interface
SSM
Single-site management
SSV
Station service
ST3
Stratum 3 clock board
staffed
Indicates that an agent position is logged in. A staffed agent functions in one of four work modes:
Auto-In, Manual-In, ACW, or AUX-Work.
STARLAN
Star-Based Local Area Network
Station Message Detail Recording (SMDR)
An obsolete term now called CDR — a switch feature that uses software and hardware to record call
data. See Call Detail Recording
standard serial interface (SSI)
A communications protocol developed for use with 500-type business communications terminals
(BCTs) and 400-series printers.
status lamp
A green light that shows the status of a call appearance or a feature button by the state of the light (lit,
flashing, fluttering, broken flutter, or unlit).
stroke counts
A method used by ACD agents to record up to nine customer-defined events per call when CMS is
active.
SVN
Security-violation notification
switch
Any kind of telephone switching system. See also
switchhook
The buttons located under the receiver on a voice terminal.
switch-node (SN) carrier
A carrier containing a single switch node, power units, and, optionally, one or two DS1 converter
circuit packs. An SN carrier is located in a center-stage switch.
switch-node (SN) clock
The circuit pack in an SN carrier that provides clock and maintenance alarm functions and
environmental monitors.
1824
(CDR).
communications
Administrator's Guide for Avaya Communication Manager
system.
November 2003