Whisper Paging - Avaya Communication Manager Administrator's Manual

Feature Reference

Whisper paging

Whisper paging
Whisper paging allows one user to interrupt or "barge in" on another user's call and make an
announcement. The paging user dials a feature access code or presses a feature button, then dials the
extension they want to call.
Only the person on the paged extension can hear the page: other parties on the call cannot hear it, and the
person making the page cannot hear anyone on the call. If the paged user has a display phone, he or she
can see who is making the whisper page.
For example, let's say users A and B are on a call. C has an urgent message for A and makes a whisper
page. All 3 users hear the tone that signals the page, but only A hears the page itself. The person making
the page, C, cannot hear A or B.
Brief description
Allowing users to make whisper pages
To make a whisper page users dial a feature access code or press a feature button, then dial the extension
of the user they are trying to reach.
•
To assign a feature access code, enter a code in the Whisper Page Activation Access Code field on
the Feature Access Code screen.
•
To give users a feature button for making a whisper page, use the Station screen and administer a
Whisper Page Activation button on users' phones.
Allowing users to answer whisper pages
quickly
To give users a feature button for answering a whisper page, use the Station screen and administer an
Answerback button on users' phones.
NOTE:
You cannot administer an Answerback button on an attendant console. Attendants can
make whisper pages but cannot receive them.
Normally, before a paged user can answer a whisper page he or she must complete the active call or put it
on hold. However, you can give users the ability to put an active call on hold and speak directly to the
person making a whisper page simply by pushing a feature button. Once the Answerback button is
pressed, the user can treat both the paging call and the original call as separate calls and all call-related
features (conference, transfer, etc.) operate normally.
1760 Administrator's Guide for Avaya Communication Manager
November 2003