Gathering Information About The Problem; Support - Brocade Communications Systems AA979A - StorageWorks SAN Switch 2/8V Reference Manual

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Recommended action
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Message severity

Gathering Information About the Problem

Common steps and questions to ask yourself when troubleshooting a system message are as follows:
1. What is the current Fabric OS level?
2. What is the switch hardware version?
3. Is the switch operational?
4. Assess impact and urgency:
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5. Run the errDump command on each logical switch.
6. Run supportFtp (as needed) to set up automatic FTP transfers, and then run the supportSave
command.
7. Document the sequence of events by answering the following questions:
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8. Did a failover occur?
9. Was security enabled?
10. Was POST enabled?
11. Are serial port (console) logs available?
12. Which CP was master? (only applicable to the SilkWorm 12000, 24000, or 48000)
13. What and when were the last actions or changes made to the system?

Support

There are a number of files created to help support personnel to troubleshoot and diagnose a problem
This section describes those files and how to access and/or save the information for support personnel.
Fabric OS Message Reference
Publication Number: 53-1000242-01
Is the switch down?
Is it a standalone switch?
How large is the fabric?
Is the fabric redundant?
What happened just prior to the problem?
Is the problem repeatable?
If so, what are the steps to produce the problem?
What configuration was in place when the problem occurred?
Responding to a System Message
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