Gathering Information For Your Switch Support Provider; Setting Up Your Switch For Ftp - Brocade Communications Systems A7533A - Brocade 4Gb SAN Switch Base Troubleshooting Manual

Gathering information for your switch support provider

If you are troubleshooting a production system, you must gather data quickly. As soon as a problem
is observed, perform the following tasks (if using a dual CP system, run the commands on both
CPs). For more information about these commands and their operands, refer to the Fabric OS
Command Reference.
1. Enter the supportSave command to save RASLOG, TRACE, supportShow, core file, FFDC data,
NOTE
It is recommended that you use the supportFtp command to set up the supportSave environment
for automatic dump transfers using the -n and -c options; this will save you from having to enter or
know all the required FTP parameters needed to successfully execute a supportSave operation.
2. Gather console output and logs.
For more details about these commands, see the Fabric OS Command Reference.

Setting up your switch for FTP

1. Connect to the switch and log in using an account assigned to the admin role.
2. Type the following command:
3. Respond to the prompts as follows:
Fabric OS Troubleshooting and Diagnostics Guide
53-1000853-01
and other support information.
•
Enter the supportShow command to collect information for the local CP to a remote FTP
location or using the USB memory device on supporting products. This command does not
collect RASLOG, TRACE, core files or FFDC data.
To capture the data from the supportShow command, you will need to run the command
through a Telnet or SSH utility or serial console connection.
supportFtp -s [-h hostip][-u username][-p password][-d remotedirectory]
-h hostip Specifies FTP host IP address. It must be an IP address. hostip should be less
than 48 characters.
-u username Enter the user name of your account on the server; for example, "JaneDoe".
-d remotedirectory Specifies remote directory to store trace dump files. The supportFtp command
cannot take a slash (/) as a directory name. The remote directory should be
less than 48 characters.
-p password Specifies FTP user password. If the user name is anonymous, the password is
not needed. password should be less than 48 characters.
Example of supportFTP command
switch:admin> supportftp -s
Host IP Addr[1080::8:800:200C:417A]:
User Name[njoe]:
Password[********]:
Remote Dir[support]:
Auto file transfer parameters changed
Gathering information for your switch support provider
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