Inter-Tel AXXESS Manual page 490

Voice Processing Features
® ®
INTER-TEL AXXESS
Changing the First/Last Name Search
10.9 Each directory can be programmed to be organized by last name or by first name. Call-
ers accessing a directory receive system voice prompts that ask them to enter the first or last
name of the person for whom they want to leave a message.
10.10 If a phone with menu buttons is used to access a directory, the caller may switch back
and forth from looking up a last name, to a first name simply by pressing the corresponding
menu button. Callers using Standard Display, Associate Display, or Model 8520 Phones or sin-
gle-line sets can press
Listening to the Next/Previous Name
10.11 After a name has been played, the caller can listen to the previous name in the directory
by pressing
10.12 The directory lists are circular. That is, when the end of the list is reached, the next
name played is the first name in the directory. Or, if the caller scrolls to the beginning of the
list, the "previous" name played is the last name in the directory.
B. ACCEPTING A NAME
10.13 When the caller is using the Voice Mail feature and accepts a name, the caller is trans-
ferred to the corresponding mailbox. Then the caller hears either the subscriber's recorded
greeting, recorded directory name, or, if no recording has been made, the "mailbox number
XXX is not available" prompt. The caller can then record a message.
10.14 If the caller is using the Automated Attendant feature and accepts the name, the caller is
transferred to the selected destination (station or mailbox) if it is available. If a station exten-
sion is dialed and the destination is not available, the caller is sent to the associated mailbox, if
one exists.
C. REQUESTING ADDITIONAL INFORMATION
10.15 After a name is selected from the directory, the caller has the option of requesting addi-
tional information. When requested, the mailbox number, extension number, and name are
played (if they have not been disallowed).
10.16 Individual mailboxes and extension IDs can be programmed as "Private" in DB Pro-
gramming. A Private number is included in the directory and can be dialed by a caller who
knows the number, but the associated mailbox and extension number information are not avail-
able to the caller; only the name is played.
10.17 Mailboxes and extension IDs can also be programmed as "Unlisted." That means that
the number is not included in the directory but can be dialed if the caller knows the extension
number.
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MANUAL VERSION 11.0 – May 2008
to toggle between last and first name.
5
. To listen to the next name, the caller can press
1
.
3
Changing the First/Last Name Search